Shuffle Casino - Povlačenje igrača je odloženo nakon završetka verifikacije.

Hello!

I am reaching out for your assistance regarding a troubling issue I am experiencing with Shuffle Casino.

I attempted to withdraw my funds, but the status of the withdrawal has remained "pending" for several days. Concerned about the delay, I contacted the casino’s live support to ask if there was any issue. I was immediately informed that I need to complete identity verification, including submitting my id, proof of address, and passing a liveness check.

I understand and fully accept the need for verification — it's a standard security measure, and I complied with all the requirements without hesitation. However, the problem is that my verification status has shown as "successfully completed" on their website for four days now, yet my withdrawal is still not processed.

I am starting to feel very concerned about the safety of my funds. It is not acceptable that the verification process is supposedly complete, but the casino still hasn’t approved my withdrawal or provided any update.

I kindly ask for your help in investigating this matter and assisting me in resolving the situation. I just want to receive the money I fairly won and withdrew.

Dear radusia777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. I acknowledge your withdrawal request submitted on April 27th. To allow the casino the full 14-day processing period, I have set a reminder for 9 days from now. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. Thank you in advance for your patience and understanding.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi, my issue is still unresolved, and I believe enough time has passed for any necessary checks. Please help me.

Hi! I have been waiting for over 18 days now. All my documents have been successfully verified, but the withdrawal still hasn’t been approved. Could you please let me know why it’s taking so long? I would really appreciate any update on the status.

Dear radusia777,

Thank you for your patience and updates.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at the Shuffle casino?
• Have you had any successful withdrawals at this casino?
• What payment method have you used to deposit your funds, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

I registered on March 29, 2025, no this is my first withdrawal from this casino. I made a deposit in trx and also after that I requested a withdrawal in trx

I still can't get my money

Dear radusia777,

thank you for your message.

Could you please share any communication you have with casino regarding this matter to my email katarina.d@casino.guru. Kindly include emails, live chat transcripts and screenshots.

Looking forward to your reply.

Katarina

Hi, I sent you a letter to your email

Thank you very much, radusia777, for your cooperation. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear radusia777,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Shuffle Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Today I received my money, the case can be closed. Thank you

We've processed the player's withdrawal, as stated by Radusia777, thank you everyone!

Dear radusia777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru