Simsinos Casino - Povlačenje igrača je odloženo i ograničeno.

I withdrew my entire balance, €3400. They requested KYC verification, which was approved the same day, and I had to wait two weeks with the withdrawal pending until last night when they sent me an email saying that for security reasons they were keeping my money and that I could only withdraw the initial deposit (€100).

Hice retiro de todo mi saldo, 3400€. Me pidieron el KYC, aprobado el mismo dia y tuve que esperar 2 semanas con retiro pendiente hasta anoche que me mandan correo diciendo que por motivos de seguridad se quedan mi dinero y que puedo retirar solo el primer deposito (100€)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Simsinos Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Have you made any previous payouts from the casino?
• Was your account blocked as a result of alleged security reasons?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you already withdrawn the 100€?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello good.

I was a player for 1 month or 1 and a half months

This was the first payment I requested. My account hasn't been blocked; they've simply taken the money. I can still log in. I can't place any bets anymore, but that was before I withdrew (they limited me for winning money). I played some casino games, but I made the most money on sports betting. I never used the bonus, and I still have the €100 in my account. I haven't withdrawn it.

Buenas.

Fui jugador durante 1 mes o 1 mes y medio

este era el primer pago que solicité. Mi cuenta no ha sido bloqueada, simplemente me han quitado el dinero. Puedo aun hacer log in. Apostar ya no me deja pero eso era antes de retirar (me limitaron por ganar dinero). Hice algun juego de casino, pero donde gane mas dinero era en apuestas deportivas. Nunca use bono y tengo los 100€ aun en la cuenta. No los he retirado

Dear nsapuestas0124,

Thank you for the provided explanation and evidence thus far.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Simsinos Casino to ignore us completely in our attempts to mediate any kind of issue. Please see all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Simsinos Casino. I wish I could be of more help.

I would recommend you complete the casino's dispute process first, outlined in https://simsinos.com/en/terms-and-conditions point 10

If you are not successful, I would recommend you contact the casino's regulator: https://casino.guru/licensing-authorities/kahnawake-license

Feel free to take advantage of our resource on the topic https://casino.guru/submitting-complaints-to-regulators

The casino can reopen this complaint at any time.

Best regards,

Tomas