Skycrown Casino - Povlačenja igrača su odložena.

I made two withdrawls on the 20th of January and despite contacting them multiple times skycrown is refusing to pay up. I tied withdrawing the amounts in two seperate transactions of $300 and $350. They've gone as far as providing me with transaction numbers which I took to my bank and my bank confirmed had never received. The funds were never deposited they are just a bunch of crooks!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ayas2014,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

Yes I sucessfully withdrew once from the very same account exact same card details etc only 3 days or so prior. There was no active bonus and account was fully verified

Thankyou

Thank you for your reply, Ayas2014. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

When was the last time you contacted the casino regarding this issue? If you saved any other relevant correspondence between you and the casino, please forward it to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Hi guys,

Still no money and still receiving the same BS copy and pasted responses. I have contacted them tonight. Its almost been a month now of lies and excuses. Some load of crap like "your case matter has already been sent to the relevant department, please be patient and await a response via email once they have reviewed the matter" of which I assume I will never receive.

Just a bunch of con artists, Avoid avoid avoid at all costs!

Dear Ayas2014,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Ayas2014,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Skycrown Casino to join this conversation and assist in addressing the complaint.

Dear Skycrown Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Ayas2014 and Casino Guru Team,

Thank you for giving us the opportunity to look into the situation.

We are sorry to hear that the player encountered difficulties during the withdrawal of funds as we are committed to ensuring a convenient and secure withdrawal process for our players.

After carefully investigating the situation, we would like to inform you that the player's withdrawals were rejected by the payment provider. Therefore, the funds have been returned to the player's balance on 2026-02-16 at 20:08:22 and 20:08:34 UTC. As of now, they are in the player's account. In addition, please note that such errors are beyond our control, as we cannot influence transactions after we have approved the payment.

We apologize for the inconvenience and want to advise you to try to withdraw your winnings by using alternative withdrawal methods, such as: 

- MiFinity;

- Bank Transfer.

If you have any further questions or would like additional information about the withdrawal process, our support team will be happy to assist you.

Thank you for your understanding and cooperation.

Best regards,

Skycrown Casino Team

Dear Skycrown Casino,

Thank you for your prompt response and the information you provided regarding the transactions. I will reach out to the player to confirm whether they have successfully received the funds back into their account.

Dear Ayas2014,

In reference to the communication from Skycrown Casino, could you please confirm whether the funds have been credited back to your account? Your cooperation is greatly appreciated.

Dear Ayas2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Munya
Casino.Guru