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On 08.10.2024 I won 2.992 Euro on this site. After verification i got 500 Euro, because they have a withdrawal Limit of 500 euro per day. So 2.492 Euro are still open since 08.10.2025.

I ask every day for an update and every day the Support said me "Tomorrow", but when I ask the next day, they also said "Tomorrow". They dont want to pay me out.

Yesterday they told me, today i got the withdrawal. I asked today and the support said, tomorrow it will be. I am sure, that also tomorrow there will no withdrawal.

I have many Screenshots of every day.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise us on the current status of your withdrawal request(s)? Are they marked as pending or processed in your casino account?
• Did you use the same withdrawal method to request all withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the winnings were made with a bonus, but I played without any violations. Withdrawals are being massively delayed. A withdrawal of €500 per day is allowed. I started making withdrawals on October 8, 2025. These were repeatedly delayed every day without any explanation. Out of confusion, last week I started trying to withdraw €250 per day instead of €500—which was rejected every day. This was paid out immediately, but it continues to massively delay withdrawals. As of October 8, 2025, over €1,400 is still outstanding.

Hallo, die Gewinne wurden mit Bonus erzielt, aber ich habe ohne Verstoß gespielt. Die Auszahlungen werden massiv verzögert. Pro Tag ist eine Auszahlung von 500 Euro vorgesehen. Ich habe am 08.10.2025 angefangen, Auszahlungen zu tätigen. Diese wurden jeden Tag immer wieder verzögert ohne nähere Begründung. Aus Ratlosigkeit heraus habe ich am letzte Woche begonnen, statt 500 Euro - die ja jeden Tag abgelehnt wurden - einmal einfach 250 Euro pro Tag zu versuchen. Das wurde direkt ausbezahlt, aber das verzögert weiterhin massiv die Auszahlungen. Seit dem 08.10.2025 sind noch immer über 1.400 Euro offen.

Thank you for your reply, mikejonesmaen. Could you please post a screenshot of your withdrawal history here in this thread?

When was the last time you contacted the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello,

492 Euro are still open. In the Chat they dont say me, when they withdrawal it. The last 2x 500 Euro was paid out last week because i made a lot of pressure.

You have to think about it: its about an 2.992 Euro Winning from 08.10.2025. Its a month ago and I dont have all my winnings!!

Has there been any news regarding your last pending withdrawal of €492? Could you please clarify how much you have left to withdraw?

I have since received the final €492. However, I would like to point out that this took almost a whole month and arrived with numerous delays. Thank you for your help.

Ich habe zwischenzeitlich die letzten 492 Euro erhalten. Ich möchte dennoch darauf hinweisen, dass dies knapp einen ganzen Monat gedauert hat und mit unzähligen Verspätungen eingetroffen ist. Danke für Ihre Hilfe.

Dear mikejonesmaen,

I understand that the waiting must have been frustrating, but at least you've received all your winnings. We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru