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Hello, this casino has reopened my account even though I stated that I am a gambling addict! I therefore demand that the casino refund the €150 I have lost since my account was reopened! Please help!

Guten Tag, diese Casino hat mein Konto wieder geöffnet obwohl ich angegeben habe dass ich spielsüchtig bin! Ich fordere daher das Casino auf mir die 150€ zurück zu erstatten die ich seit der Wiedereröffnung meines Accounts verloren habe! Bitte um Hilfe!

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with SlotNeo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the timeline of the events? When exactly did you state your gambling problems to the casino?
• Has the casino reopened your original account or have you registered a new one?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila