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I had a bad experience with this casino and therefore had my account permanently closed. The casino confirmed the closure of my account in an email dated February 10th.

Now, without any prompting from me, the casino has reactivated the account. I want the casino to permanently close my account and not reactivate it again.

Ich hatte schlechte Erfahrung mit diesem Casino und daher hatte ich mein KOnto dauerhaft schliessen lassen. Casino hatte mit der E-Mail vom 10. Februar bestätigt, dass mein Konto geschlossen wurde.

Jetzt ohne Nachfrage meinerseits hat das Casino das Konto wieder reaktiviert. Ich möchte, dass das Casino mein Konto dauerhaft schliesst und nicht mehr reaktiviert.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotNeo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about the reopening of your player's account?
• Have you unsubscribed from the casino's marketing communication? (newsletters, ads)
• Have you asked the casino to close your account again? With what result?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

I received an email stating that my account has been activated.

When creating an account, I never allow the receipt of marketing communications.

I have asked the casino to close my account permanently.

I had also requested a permanent ban the first time.

I didn't save the chat history. I'll chat again today and save the chat history then.

UPDATE: I've checked now, my account is closed again. I had a pretty harsh chat yesterday; I think it helped.

This complaint can now be closed as resolved. Thank you very much.

Hallo!

Ich habe eine E-Mail erhalten, die besagt, dass mein Konto aktiviert worden sei.

Beim Anlegen eines Kontos erlaube ich niemals den Erhalt von Marketingsmitteilungen.

Ich habe das Casino aufgefordert mein Konto wieder und dauerhaft zu schliessen.

Auch beim ersten Mal hatte ich die dauerhafte Sperre verlangt.

Ich habe den Chatverlauf nicht gespeichert. Heute werde ich nochmals chatten und den Chatverlauf speichern.

UPDATE: Ich habe jetzt kontrolliert, mein Konto ist wieder geschlossen. Gestern hatte ich ziemlich harsch gechattet, ich denke es hat geholfen.

Diese Beschwerde kann jetzt als gelöst geschlossen werden. Herzlichen Dank.

Dear rkk_66,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru