Slots Don Casino - Igračev povraćaj novca je oduzet.

Hello!

On 11 October 2025 I made deposit of 2300 usdt on slotsdon with welcome bonus. I have lost all deposit and bonus amount. However, welcome promotion included also cashback. On 13 October 2025 I have received an e-mail from slotsdon, that cashback has arrived (I can provide all e-mails if needed).

Same day I put full amount of the cashback - EUR 343.24 on withdrawal. However, as I was not receiving payment for more than 10 days I made login to slotsdon and found that my cashback was not paid to me, - the system showed that on 14 October 2025 slotsdon made balance deduction by that amount (343.24 EUR) - printscreen attached.

I should mention that I did not received any notification on this action from casino. Moreover, on 14 October, - same day when slotsdon stole my cashback I received mail that I became VIP (can be provided if needed).

On 2 November 2025 I wrote to slotsdon via chat with question, why I haven't received my cashback and did not received any reasonable answer (full chat attached) and casino did not provide any justification on their action and was not able to make any legal reference to terms and conditions.

I know that I haven't breached anything and this is pure scam casino and I kindly ask your assistance to solve situation and also inform other players to avoid this scam casino.

Best,

A.

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Dear Luxplayer,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Slots Don Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that you have not wagered your cashback bonus, please?
• Have you passed the KYC verification at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

1. There were no requirement to wager cashback according to promotion rules. 2. I made registration, no further KYC was required and/or requested by the casino.

Dear Luxplayer,

thank you for your response.

• Could you please share the rules for this specific promotion?
• Additionally, could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Katarina,

I have sent to you printscreents and e-mails from the slots don casino as you requested.

Dear Luxplayer,

thank you for your response and email.

I have not received any terms and conditions specific to this promotion. Am I right to assume you do not have them?

Looking forward to your reply,

Katarina

Hello! I was not able to find now promotion rules as they may change. However, it is clear from the screenshots I have provided , that I was eligible and received cash back , which was stolen after. I have provided also all screenshots of chats with casino support and you can see, that casino did not mention/refer to any kind of cash back wager requirement whatsoever. I also had forwarded to you all emails. I think you really have enough information/evudence to clearly see the scam.

scam casino! Never had such a bad experience. Avoid this casino by all means.

Dear Luxplayer

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello there,

Thank you Luxplayer for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slots Don Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Luxplayer,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino website (validator link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Slots Don Casino. We received the following message:

In this case, the cashback was originally credited as a withdrawable balance. During an internal anti-abuse review, the balance was temporarily voided. Unfortunately, the player was not properly informed at that moment, which caused understandable confusion and frustration.

We acknowledge this communication lapse on our side. To resolve the matter fairly, the full cashback amount has now been re-credited to the player as a goodwill resolution.

Dear Luxplayer, can you let us know if your winnings have been reinstated and your issue resolved? Thank you in advance for your confirmation!

Dear Luxplayer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru