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Friend GURU

Sorry for the new request for help, but once again I am having problems receiving my small withdrawal from this casino.

So as in the previous complaint they try to turn what should be 0-24 hours payment processing into 3-5 days working days(which turns out to be 7/8/9 days)A casino like this should not have such a high rating from you.

3-5 days is mentioned for Visa or bank transfer withdrawals.

Support ironically ends up saying that withdrawal delays are for player protection.

Amigo GURU

Lamento novo pedido de ajuda ,mas mais uma vez estou com problemas para receber a minha pequena retirada neste casino.

Assim que como na reclamação anterior eles tentam transformar o que devia ser o processamento de pagamento 0-24 horas em 3-5 dias dias de trabalho(o que acaba por representar 7/8/9 dias)Um casino como este não deveria ter tão alta classificação da vossa parte

3-5 dias é mencionado para retiradas com Visa ou bank transfer.

O support ironicamente acaba por dizer que os atrasos nas retiradas são para proteção do jogadores.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Friend GURU

Once again, after the casino was probably notified of the complaint, it made the payment immediately.

Thank you for always being willing to help resolve these cases.

unfortunately this had to be the second complaint about the same casino for the withdrawal to be paid, I will close the account, as it makes no sense every time I try to withdraw I have to file a complaint asking for your help.

you can report the complaint as resolved

Sincerely

JMORE66

Amigo GURU

Mais uma vez após o casino provavelmente ter sido notificado da queixa fez o pagamento de imediato

Agradeço-vos a vossa sempre disponibilidade para ajudar a resolver estes caso

infelizmente esta teve de ser a segunda queixa sobre o mesmo casino para que a retirada fosse paga,irei encerrar a conta, pois não faz sentido sempre que tente uma retirada tenha de apresentar uma queixa a pedir a vossa ajuda.

podem dar a queixa como resolvida

Atenciosamente

JMORE66

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JMORE66,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika