Slotsngo Casino - Dobici igrača se konfiskuju zbog tehničkog problema.

I have registered on the website Slots'n'go and deposited 1225 INR and start playing and after sometime I won a huge amount and balance becomes 26192.4 INR and with the time immediately my whole balance cutted and account becomes 0.

After that I raised the complaint to their coustomer support immediately.

They take total 1 week to resolve but at last one agent from their coustomer support in live chat told me that they can't refund my winnings due to technical issue but they have just refunded my deposit amount.

I asked why they are not adding my full winnings they make again excuses that they can't give my winnings due to technical issue.

But as you know the technical issue is just a excuse to cut the players winnings and also the technical issue is from their website why I bear the loss?

After that they are offering me 20 free spins for this error I don't accepted that because I want my full winnings I am not fool.

After so many conversations he denied to add my winnings and close the chat and ran away..

Please take strict action against this fraud website.

Because the full fault is from there side not mine.

I hope you will help me to return my winnings.

Thanks .

I am attaching all the proofs below as much as possible.

Thanks.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotsngo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the win recorded in your game history? Do you have access to your game history, or recorded your balance before it was removed, and share it as a screenshot here if possible?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes the history is showing my ln the casino.

I can provide you the screenshot.

I played only Slots so I accumulated the winnings with the slots.

The balance is real.

Thank you very much, Pranay_kr, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Pranay_kr,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Slots'n'go Casino to join the conversation.

Dear Slots'n'go Casino,

Could you kindly clarify the entire situation? What is the reason for the player's winnings not being reinstated or paid out? Why has the player only received their initial deposit back? If there are any circumstances affecting this situation that cannot be disclosed publicly, I would appreciate it if you could communicate them to me directly at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Slots'n'go Team,

Please Reply With The Reason Why You Have Deducted My Winnings Without Any Reason?

Dear Pranay_kr,

I have made several attempts to reach out to the casino team, yet I have not been successful, as I have not received any response from them. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Anjouan Gaming Authority (File a complaint - Anjouan Gaming) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded (michal.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru