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I have been running this casino for many days. I was not having any interest. Now a few days ago I hit the jackpot and now my withdrawal is being rejected again and again.

I have talked to customer service, they are just saying that your issue will be resolved soon, it has been 15 days now and still no response has come from the casino

main kafi dinon se ye casino chala raha hoon mujhe koi preshani nahi ho rahi thi ab kuch din pehle mera jackpot laga hai ab mera withdrawal bar bar reject kar raha hai

customer service se rabta kiya hai woh sirf ye keh rahe hain aap ka issue jald solve kar diya jayega aaj 15 din ho gaye hain abhi casino ki taraf se koi response nhi aaya

Dear rahibalikhorkhani0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To better understand your situation and assist you effectively, could you please clarify the following details:

• What specific reasons has the casino provided for rejecting your withdrawal?
• Have you passed the full KYC verification?
• What game did you play to accumulate your jackpot winnings?
• When was the last time you deposited money into this casino? Did you activate any bonuses with your last deposit?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear rahibalikhorkhani0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.