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I’ve never received a verification mail, and therefore can’t unsubscribe from the daily bombardment of texts, I’ve already contacted their customer support, who said they’d unsubscribe my phone number, but this still hasn’t happened. I’m tired of receiving 2+ texts every single day.

Dear Lykke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Your contact information can be easily exposed on social media or by any third party even if you have never registered an account with the casino. If the problem is SMS messages only, I would suggest blocking the number on your phone directly. Depending on what kind of phone you have, there are many useful articles and videos online.

Another option would be contacting the casino via live chat and requesting to be removed from their contact list.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Lykke,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.