The player from Japan filed a complaint against Snatch Casino over delayed KYC verification and unpaid withdrawals. Despite submitting all required documents in May, the player received no timely responses and had to follow up repeatedly over several months. Casino Guru’s analysts mediated the case, urging the casino to expedite verification and payments. After multiple delays, Snatch Casino confirmed that the KYC process was completed and withdrawals were being processed. Eventually, the casino stated that all funds had been paid, but the complaint was closed as rejected since the player did not confirm receipt of the withdrawals.
Igrač iz Japana je podneo žalbu protiv kazina Snatch zbog kašnjenja u verifikaciji KYC-a i neisplaćenih isplata. Uprkos tome što je u maju podneo sva potrebna dokumenta, igrač nije dobio blagovremene odgovore i morao je više puta da se javlja tokom nekoliko meseci. Analitičari Casino Guru-a su posredovali u slučaju, pozivajući kazino da ubrza verifikaciju i isplate. Nakon višestrukih odlaganja, kazino Snatch je potvrdio da je proces KYC-a završen i da se isplate obrađuju. Na kraju je kazino izjavio da su sva sredstva isplaćena, ali je žalba zatvorena kao odbijena jer igrač nije potvrdio prijem isplata.