Kao aktivnom igraču, najvažnije mi je da isplate zaista funkcionišu.
Počeo sam da igram na Snatch-u 24-25. oktobra. Uživao sam u kazinu, posebno u širokom izboru igara i provajdera. U tom trenutku sam bio u gubitku od oko 1.000 evra i odlučio sam da zatražim malu isplatu od samo 300 evra 25. oktobra. Razlog je bio jednostavan: želeo sam da testiram proces isplate i vidim koliko glatko funkcioniše.
Molim vas, imajte na umu da nikada ne igram niti uplaćujem nove depozite dok imam isplatu na čekanju.
27. oktobra sam primetio da se ništa nije dogodilo. Prijavio sam se i video da je novac vraćen na moj račun u kazinu. Prema Sneču, otkazao sam isplatu, što NISAM uradio.
Bez obzira na to, ponovo sam podneo zahtev za isplatu od 300 evra i kontaktirao podršku da objasnim situaciju. Takođe sam istakao da već čekam 48 sati.
28. oktobra sam dobio odgovor u kojem mi je u suštini rečeno da moram ponovo da čekam u redu i da počnem proces povlačenja ispočetka.
Danas je 1. novembar, i prošla je skoro nedelja dana od mog prvog zahteva za povlačenje novca. Ništa nije rešeno.
Podrška povremeno odgovara na moje imejlove, tražeći da kontaktiram finansijsko odeljenje. Upravo sam to i uradio, ali moji imejlovi su potpuno ignorisani.
Još jednom, kao igraču, najvažnije mi je da znam da isplate funkcionišu. Mogu da uživam u kazinu, njegovim igrama i bonusima, ali ako ne mogu da verujem procesu isplate, ništa od toga zapravo nije važno.
U ovom trenutku, moram reći da povlačenja jednostavno ne funkcionišu kako bi trebalo na Snaču.
As an active player, the most important thing for me is that withdrawals actually work.
I started playing at Snatch on October 24–25. I enjoyed the casino, especially the wide selection of games and providers. At that point, I was down around €1,000, and I decided to request a small withdrawal of just €300 on October 25. The reason was simple: I wanted to test the withdrawal process and see how smoothly it worked.
Please keep in mind that I never play or make new deposits while I have a pending withdrawal.
On October 27, I noticed that nothing had happened. I logged in and saw that the money was back in my casino balance. According to Snatch, I had cancelled the withdrawal, which I did NOT do.
Regardless, I submitted the €300 withdrawal again and contacted support to explain the situation. I also pointed out that I had already been waiting for 48 hours.
On October 28, I received a reply basically telling me that I had to wait in line again and start the withdrawal process all over.
Today is November 1, and almost a week has passed since my very first withdrawal request. Nothing has been resolved.
Support occasionally replies to my emails, asking me to contact the financial department. I have done exactly that, but my emails have been completely ignored.
Once again, as a player, the most important thing for me is knowing that withdrawals work. I can enjoy a casino, its games and its bonuses, but if I cannot trust the withdrawal process, none of that really matters.
At this point, I have to say that withdrawals are simply not working as they should at Snatch.