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As U was doing justy great up until I was trying to sign into my account and then finding out that the their operating team had closed my account with $550 that i had won and me making the deposit from my own bak accountI was playing very fairly making deposits to meet their daily and weekly task as i do not have a any picture to show that I havew won that money That i was deposting all i want is my money that i have made 4 or 5 depositing to meet up with their crititiciria but i do have proof of how long i have been making deposits to match up with their bonuses and their opersting team is the ones that closed my account and I do believe that they should be giving me a reason why they close mt accont on me as I do believe that they are tryng to tae my monty from me

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Dear 05player77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• What specific reason, if provided, did the casino give you for closing your account?
• When was your account closed, and did you receive any prior warnings or notifications?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

no i did not get a warning and what do you mean by games I palyed only 4 or 5 games but I mostly played monkey crazy and 333bank boom and that is where I ahve won the money from mostly then monkey crazy as to answer your question about passing their verification part does it matter what id you are using to verify that it is you as I used my treay card that is a indigenous id what is wrong with using that then they should of told me that other closing my account and taking my money from me I don't care if theywon't give me my refunds but I just want was left in my account and the moeny they say that they had deposited into my account on the 24 th and the 25 of this month which i do not see as taht is just ashame for them you know why cause I was starting to like that casino

Thank you for your reply and for providing the previous details, 05player77.

• Can you clarify the deposits you made and any associated bonuses or terms that might have been relevant?
• Could you provide any additional communication you had with the casino regarding the case? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

what you guiys don't believe me like wow i knew it well there is a lot to send you want proof of my deposits and i wish that i had copies of the deposits and the withdrawals and the bonuses as the first is the one that got me rich but not through that casino

Thank you for the additional information.

According to section 10.17 of the Terms and Conditions, the casino reserves the right to void winnings and confiscate balances in several situations, including cases where players violate the rules intentionally or unintentionally.

To better understand the situation, could you please clarify whether any of the following may have occurred on your account:

• Did you ever create or use more than one account?
• Did the name on your casino account fully match the name on the payment method used?
• Did anyone else access or play on your account, even unintentionally?
• Did you receive any specific explanation from the casino regarding which rule may have been breached?

Thank you in advance for your cooperation.

Dear 05player77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.