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As U was doing justy great up until I was trying to sign into my account and then finding out that the their operating team had closed my account with $550 that i had won and me making the deposit from my own bak accountI was playing very fairly making deposits to meet their daily and weekly task as i do not have a any picture to show that I havew won that money That i was deposting all i want is my money that i have made 4 or 5 depositing to meet up with their crititiciria but i do have proof of how long i have been making deposits to match up with their bonuses and their opersting team is the ones that closed my account and I do believe that they should be giving me a reason why they close mt accont on me as I do believe that they are tryng to tae my monty from me

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Dear 05player77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• What specific reason, if provided, did the casino give you for closing your account?
• When was your account closed, and did you receive any prior warnings or notifications?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra