Dragi Keni169,
Žao mi je što ste imali negativno iskustvo. Proverio sam uslove i odredbe za bonuse i pronašao ovo:
Svi izdati bonusi su podrazumevano ograničeni na maksimalnu opkladu tokom klađenja: 5 EUR/USD; 9 CAD/AUD; 9.5 NZD; 0.0000545 BTC, 0.0115 BCH, 0.0024 ETH, 0.07 LTC, 36.5 DOG, 5 USDT; 2.5 XRP; 0.09 BNB; 10 ADA i 21 TRX, osim ako nije drugačije naznačeno. Maksimalna opklada uključuje udvostručavanje opklada nakon što je runda igre završena, kao i bonus runde (kupljene u igri).
Naš stav je detaljno objašnjen u Kodeksu o fer kockanju
https://casino.guru/fair-gambling-codex-for-casinos#max-bets : Pravilo maksimalne opklade je, zapravo, industrijski standard, baš kao i činjenica da kazino ima pravo da zapleni igračev dobitak od bonus igre nakon kršenja ovog pravila. Više volimo da ne idemo protiv industrijskih standarda kažnjavanjem kazina koja povremeno koriste pravilo maksimalne opklade protiv igrača.
Međutim, ako smatrate da ste greškom optuženi, slobodno mi prosledite svoju istoriju igara zajedno sa linkom do određenog bonusa koji ste iskoristili i igrali. Moja adresa e-pošte je attila.g@casino.guru .
Ako postoji bilo kakva druga relevantna komunikacija između vas i kazina, pošaljite i nju.
Unapred hvala na vašem odgovoru.
Srdačan pozdrav,
Atila
Dear Kenny169,
I'm sorry to hear about your negative experience. I checked the bonus T&Cs and found this:
Any issued bonuses are by default limited to a maximum bet during wagering: 5 EUR/USD; 9 CAD/AUD; 9.5 NZD; 0.0000545 BTC, 0.0115 BCH, 0.0024 ETH, 0.07 LTC, 36.5 DOG, 5 USDT; 2.5 XRP; 0.09 BNB; 10 ADA and 21 TRX unless otherwise specified. Max bet limit includes bets doubling after a game round has been completed as well as bonus rounds (purchased within the game).
Our position is closely explained in the Fair Gambling Codex
https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Attila
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