Spinanga Casino - Igrač tvrdi da mu je isplata odložena.

Hello dear Casino Guru Team,

I requested a withdrawal on June 24, 2025, after successfully fulfilling the bonus conditions. Unfortunately, I haven't seen any progress in processing the withdrawal to date. Support just keeps telling me to be patient, but two weeks is quite a long time these days. Perhaps you can help me. Apparently, they don't require any verification from me.

Hallo liebes Casino Guru Team,

ich habe am 24.06.2025 eine Auszahlung beantragt nach erfolgreicher Umsetzung der Bonibedingungen. Leider habe ich bis heute keinen Fortschritt bei der Bearbeitung der Auszahlung. Der Support sagt immer nur, dass ich Geduld haben soll, allerdings sind 2 Wochen ganz schön viel mittlerweile. Vielleicht können Sie mir ja helfen. Eine Verifizierung brauchen sie anscheinend nicht von mir.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

14 days have passed, and no money has been received yet. What should I do?

14 Tage sind um, kein Geldeingang bisher eingegangen. Was soll ich tun ?

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

The withdrawal is still being processed. Support continues to say no verification is required. I keep getting fobbed off in live chat. I don't know what to do anymore.

Hallo,

die Auszahlung wird immer noch bearbeitet. Der Support sagt weiterhin, keine Verifizierung erforderlich. Werde immer nur vertröstet im Live Chat. Ich weiß nicht mehr was ich machen soll

Can you help me? I still haven't received any money. It's been day 16...

Können Sie mir helfen? Es ist immer noch kein Geld eingegangen. Tag 16 mittlerweile..

Hello? Is anyone else here? New complaints are being opened and responded to within hours. Nothing has happened here for over 24 hours.

Hallo? Ist noch jemand da? Es werden neue Beschwerden aufgemacht und innerhalb von Stunden drauf reagiert. Hier passiert seit über 24 Stunden nichts..

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, no I have not had any successful withdrawals from this casino yet.

I have already uploaded a chat transcript here in Chat, will that help you?

Hallo, nein ich habe noch keine erfolgreichen abhebungen bei diesem Casino gehabt.

ich habe einen Chat Transkript bereits hier in Chat hochgeladen, hilft ihnen das weiter ?

Dear player, have you received the money?

No, I still haven't received anything. I'm starting to get worried. Is there anything you can do about the casino?

If the money arrives in the meantime, I would close this complaint.

Nein, es ist immer noch nichts bei mir angekommen. Langsam mache ich mir Sorgen. Können Sie da etwas tun bzgl. dem Casino?

sollte das Geld ankommen in der Zwischenzeit würde ich diese Beschwerde schließen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika