Spinanga Casino - Nagrada za kolekciju igrača je odložena.

Since the end of November 2025, I have been completing a hat collection on the aforementioned website. Unfortunately, I cannot collect it because the system doesn't recognize that I have all the required hats. Since then, all I've heard from support is that it has been forwarded to the responsible department and that they will take care of it. Over eight months have now passed, and it's ridiculous that I haven't received my due reward.

Seit Ende November 2025 habe ich eine hut Sammlung auf der genannten Seite vervollständigt . Leider kann ich diese aber nicht einsammeln da das System nicht erkennt das ich alle Hüte dafür habe. Seit dem höre ich vom Support auch nur das es an die zuständige Abteilung weitergeleitet wurde und man sich darum kümmern würde . Mittlerweile sind über 8 Monate vergangen und es ist lächerlich mit meine zustehende Belohnung nicht gut zu schreiben.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed any other collections at this casino before?
• Have you received any confirmation messages or notifications after completing the missions required to achieve each of the hats?
• When was the last time you contacted customer support regarding the issue with the progress bar for the collected hats being stuck?
• Please forward me the most recent communication between you and the casino's customer support regarding the missing reward at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika