Spinanga Casino - Nagrada za kolekciju igrača je odložena.

Since the end of November 2025, I have been completing a hat collection on the aforementioned website. Unfortunately, I cannot collect it because the system doesn't recognize that I have all the required hats. Since then, all I've heard from support is that it has been forwarded to the responsible department and that they will take care of it. Over eight months have now passed, and it's ridiculous that I haven't received my due reward.

Seit Ende November 2025 habe ich eine hut Sammlung auf der genannten Seite vervollständigt . Leider kann ich diese aber nicht einsammeln da das System nicht erkennt das ich alle Hüte dafür habe. Seit dem höre ich vom Support auch nur das es an die zuständige Abteilung weitergeleitet wurde und man sich darum kümmern würde . Mittlerweile sind über 8 Monate vergangen und es ist lächerlich mit meine zustehende Belohnung nicht gut zu schreiben.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed any other collections at this casino before?
• Have you received any confirmation messages or notifications after completing the missions required to achieve each of the hats?
• When was the last time you contacted customer support regarding the issue with the progress bar for the collected hats being stuck?
• Please forward me the most recent communication between you and the casino's customer support regarding the missing reward at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear TryHxRuSheR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru