Spinanga Casino - Zahtev igrača za povlačenje je odložen.

I made a withdrawal request for €430 on Monday, February 2nd, at 12:37 PM. By Friday, the money had been credited to my account. I promptly contacted support to ask for the reasons, but the first assistant told me the requested method didn't match the deposit method. This was false, because I have that card, which is the only one I use to deposit, and to which another €60 withdrawal was credited. I contacted support again and they told me it was my provider's error, and why was the €60 credited? I've now tried making a new request, changing the method to international wire transfer. If this is also rejected, what can I do? I'm waiting for a response because I'm very worried. Thank you.

Ho effettuato una richiesta di prelievo pari a 430 euro,lunedì 2 febbraio alle 12:37,venerdì mi ritrovo i soldi accreditati sul conto. Contatto prontamente l'assistenza chiedendo i motivi e mi viene detto che dalla prima assistente che il metodo richiesto non combaciava con il metodo di deposito. Falso perché ho quella carta che e l'unica con cui deposito,e sulla quale un altro prelievo di 60 euro mi e stato accreditato. Ricontatto l'assistenza e mi viene detto che è stato un errore del mio fornitore,e come mai quello da 60 mi è stato accreditato? Ora ho provato ad effettuare una nuova richiesta cambiando il metodo in bonifico internazionale. Se anche questa mi verrà respinta cosa potrò fare? Aspetto una risposta perché sono molto preoccupato. Grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you make the €60 withdrawal?
• Have you made any other successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• What is the current status of your most recent withdrawal request? If possible, please send me a screenshot of your transaction history, showing the pending withdrawal requests.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Wesker88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru