The player from Manitoba faced issues with a casino that allowed her to deposit $30,000 despite her gambling blocks. After she requested clarification on verification and source of funds, her account was closed, and she received a refund of $2,000 for an incorrect charge. The player expressed concern over the casino's compliance with AML regulations. The Complaints Team acknowledged the player's concerns but stated they were unable to assist with the banking issues or investigate the casino's practices, leading to the closure of the complaint.
Igračica iz Manitobe se suočila sa problemima sa kazinom koji joj je omogućio da položi 30.000 dolara uprkos blokovima za kockanje. Nakon što je zatražila pojašnjenje o verifikaciji i izvoru sredstava, njen račun je zatvoren, a ona je dobila povraćaj od 2.000 dolara za netačnu naplatu. Igrač je izrazio zabrinutost zbog usaglašenosti kazina sa AML propisima. Tim za žalbe je priznao zabrinutost igrača, ali je naveo da nisu bili u mogućnosti da pomognu u bankarskim pitanjima ili da istraže praksu kazina, što je dovelo do zatvaranja žalbe.