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Good evening, I would also like to mention the problems with my withdrawal delays, one concerns 12/21/2025, the second 12/22/2025, the third 12/26/2025.

Καλησπέρα σας θέλω και εγώ με την σειρά μου να αναφέρω τα προβλήματα με τις καθυστερήσεις αναλήψεων μου η μια αφορά της 21/12/2025 η δεύτερη 22/12/2025 η τρίτη 26/12/2025

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Dear Ioannis44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ioannis44,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

Day 13 today with no news, still waiting

13η ημέρα σήμερα χωρίς κανένα νέο ακόμα περιμένω

Good evening, today is the 14th day, will you help me?

Καλησπέρα σήμερα είναι η 14η μέρα θα με βοηθήσετε ;

So do we have any news? My betting is verified I have received money, I don't know why this time it has been delayed 17 days, and I don't see anyone helping from them..you are the last resort

Λοιπόν έχουμε κανένα νέο ; Η στοιχηματική μου είναι επαληθευμένη έχω λάβει χρήματα,δεν ξέρω γιατί αυτή την φορά έχουν καθυστερήσει 17 ημέρες,και δεν βλέπω κάποιος να βοηθάει από αυτούς..είστε η τελευταία λύση

Dear Ioannis44, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

Good evening Attila,

My last withdrawal lasted about 4 days.

Just as I made a deposit with my Mastercard, I also made a withdrawal, just like now and before.

Καλησπέρα Ατιλα,

η τελευταία μου ανάληψη διήρκησε 4 ημέρες περίπου.

οπως έκανα κατάθεση με την Mastercard μου το ίδιο έκανα και ανάληψη όπως και τώρα και πριν.

Attila, good evening, I don't know what you did, I would like to thank you, I just received my 2 withdrawals and I'm waiting for the last one from 12/26/2025, when it arrives, I will close the complaint, thank you if you did something!!!

Ατιλα καλησπέρα δεν ξέρω τι έκανες θα ήθελα να σε ευχαριστήσω μόλις έλαβα τις 2 αναλήψεις μου και περιμένω την τελευταία από της 26/12/2025 όταν έρθει και εκείνη θα κλείσω την καταγγελία,σε ευχαριστώ αν έκανες κάτι!!!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ioannis44,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila