Spinbara Casino - Igrački račun je zatvoren, a isplata otkazana.

Hello, after playing at this casino for several weeks and even reaching VIP status, to my great surprise, today my requested withdrawal was cancelled and, without any communication from the casino, my account was also blocked.

I would like the casino to pay out my total balance of €1194 that I have accumulated playing slots on their site over the past few weeks.

I hope you can help me, thanks in advance

Salve, dopo aver giocato per diverse settimane su questo casino e dopo aver raggiunto anche il livello vip, con mio grande stupore oggi mi è stato annullato il prelievo richiesto e senza nessuna comunicazione da parte del casino mi è stato anche bloccato l'accesso al conto.

Vorrei che il casino paghi il mio saldo totale di 1194€ accumulato giocando alle slot del loro sito in queste ultime settimane.

Spero possiate aiutarmi, grazie in anticipo

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please clarify when exactly your account was created?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

• I signed up to Spinbara on March 24th
• No, I have never been asked to upload documents and I have had withdrawals sent to me without any problems in the past.
• My winnings were accumulated without using bonuses

Thanks in advance

Ciao Kristina,

• mi sono iscritto a Spinbara il 24 Marzo
• no, non mi è mai stato chiesto di caricare dei documenti e mi erano stati inviati dei prelievi senza problemi in passato
• le mie vincite sono state accumulate senza usare bonus

Grazie in anticipo

Thank you very much for your reply, Spaffle. Have you tried contacting the casino regarding the blocked account? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hi yes, there is an update.

The casino requested my details to withdraw the remaining balance on April 17th:

I responded on April 17th providing all the required payment information:

Support replied that they have taken care of the request and will let me know as soon as they have updates.

I have not had any further responses at this time.

Ciao sì, c'è un aggiornamento.

Il casino ha richiesto i miei dati per il prelievo del saldo rimanente il 17 Aprile:

Io ho risposto il 17 Aprile fornendo tutti i dati richiesti per il pagamento:

Il supporto mi ha risposto che hanno preso in carico la richiesta e che mi faranno sapere appena avranno aggiornamenti.

Non ho avuto ulteriori risposte al momento.

Dear Spaffle,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Today the casino finally sent me the withdrawal.

Oggi il casino mi ha finalmente inviato il prelievo.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Spaffle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka