Spinbara Casino - Povlačenje igrača je odloženo.

I won at Spinbara on the very first evening and wanted to withdraw €1,500. I split the withdrawal into 1 x 500 Skrill, 1 x 500 bank transfer, and 1 x 500 credit card. In the live chat, I'm promised every day that the payouts are being finalized and that the call center staff will personally take care of them. I saved the chats. I know of similar casinos like Spinsy where payouts take a maximum of three days. 14 days can't be right.

ich habe bei spinbara gleich am ersten abend gewonnen und wollte mir 1500 euro auszahlen. ich habe die Auszahlung in 1x 500 skrill, 1x 500 Bank und 1x 500 Kreditkarte gestückelt. im livechat wird mir täglich versprochen, die Auszahlungen seien in der finalisierung und die callcenterdamen würden sich höchstpersönlich dafür einsetzen. die chats habe ich extra gespeichert. ich kenn sonst von ähnlichen casinos wie spinsy, dass die Auszahlung maximal 3 tage dauert. Bei 14 Tage kann ja langsam nicht alles mit rechten Dingen zugehen.

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Dear kyrill030, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinbara Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Which payment method to deposit your funds have you opted for?
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear kyrill030,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru