Spinbara Casino - Zahtev za brisanje igračevog naloga je odložen.

Hello, unfortunately I'm experiencing a similar problem to the user who asked for help from you.

My player account simply won't be deleted.

Despite multiple attempts to contact me via email.

I deposited so much money over and over again, even though I just wanted to be deleted.

There is no reaction from Spinbara.

The live chat says "it is being processed".

This has been the case since the first inquiry via email on November 6, 2025.

Please help me.

I have deposited so much money back into it to this day.

Hallo, leider geht es mir ähnlich wie bei dem User, der bei euch Hilfe ersucht hatte.

Mein Spielerkonto wird einfach nicht gelöscht.

Trotz mehrfacher E-Mail Kontaktversuche.

Ich habe so viel Geld immer und immer wieder eingezahlt, obwohl ich einfach nur gelöscht werden wollte.

es kommt keine Reaktion von Spinbara.

der Live Chat sagt „ es ist in Bearbeitung"

das das schon seit der 1. Anfrage per email am 06.11.2025.

Bitte helfen sie mir.

ich habe bis heute so viel Geld deswegen wieder eingezahlt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Marcel96,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Attila

Hello,

I am addicted to gambling. That's why I have repeatedly tried unsuccessfully to have my player account blocked via email and live chat.

The statement in the live chat was "that it's being processed," but that's been going on for three months now. And every time I've deposited more money.

to this day.

I would like to send them the items, however, it says every time that the email address is unavailable.

Hallo,

ich bin spielsüchtig. Deshalb habe ich auch mehrfach ohne Erfolg, per E-Mail und per Live Chat versucht, mein Spieler Konto sperren zu lassen.

die Aussage im live Chat war „das es in Bearbeitung ist" aber das jetzt seit 3 Monaten. Und jedes Mal habe ich wieder Geld eingezahlt.

bis heute noch.

ich würde ihnen gerne die Sachen schicken, jedoch steht jedesmal, dass email Adresse nicht erreichbar ist.

Dear Marcel96,

Thank you for your response. I would like to kindly inform you that without the required evidence, we will be unable to proceed with this complaint. Please consider resending the documents to my email at [email protected]. Alternatively, you may also attach screenshots here.

Thank you for your cooperation and understanding.