SpinBetter Casino - Igrački račun je zatvoren bez jasnoće.

I signed up for this casino because of its easy registration (they barely ask for any information) and fast withdrawals. I'm a gambling addict, and this casino is perfect for people like me. They barely ask for any information and don't verify anything.

After a few days of gambling, I lost money and decided to close my account. Messages continue to arrive on Telegram claiming I'm a VIP and via email, even though I specifically closed my account for gambling addiction.

Due to my addiction and ease of registration, I continue to open accounts and lose money. I don't complain about anything. After losing money in more than 10 accounts, today I make money, and they tell me I can only recover €44 of the €1,400 I had in balance (without using bonuses).... They're canceling all bets. I understand this is logical, but why don't they do the same with all the accounts I've lost money on? Are they only going to close the account when I make money?

Shouldn't they also cancel the other accounts where I lost for the same reason?

First, they incite gambling. When you fall and relapse, if you lose, it's good. But if you win...

Me registre en este casino por si facilidad de registro (apenas piden datos) y los retiros rápidos. Soy ludopata y en este casino es perfecto para gente como yo , apenas piden información y además no verifican nada.

Tras unos días apostando, pierdo dinero y decido cerrar la cuenta. Siguen llegando mensajes por Telegram de que soy vip y a través de correo electrónico aún habiendo cerrado mi cuenta por ludopatía expresamente.

Debido a mi adicción y facilidad de registro sigo abriendo cuentas y perdiendo dinero. Sin quejarme de nada. Tras perder dinero en más de 10 cuentas hoy gano dinero y me dicen que solo puedo recuperar 44€ de los 1400 que tenía de saldo (sin haber usado bonos).... Anulan todas las apuestas. Entiendo que estoy es lógico, pero porque no hacen lo mismo con todas las cuentas en las que he perdido dinero????? Sólo van a cerrar la cuenta cuando gano dinero?

No deberían anular también las otras cuentas donde he perdido por el mismo motivo?

Primero incitan al juego, cuando caes y recaes, si pierdes bien. Pero si ganas....

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Dear mmj487,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear mmj487,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru