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NZ$1,400 Withheld & Account Blocked

I deposited NZ$50 via Paysafecard and subsequently won NZ$1,400.

I requested a withdrawal via bank transfer. The withdrawal was later internally altered to cryptocurrency without my authorisation.

I do not own or control any cryptocurrency wallet and did not request or approve a crypto withdrawal.

Spinbit has:

Failed to provide any transaction hash (TXID)

Failed to provide a wallet address

Failed to confirm the blockchain used

Failed to provide proof of payment

Suspended my account completely

Blocked my login access

Stopped responding to my emails

I can no longer access my account or transaction history due to the suspension.

Key Concerns

Withdrawal method changed without consent

No verifiable proof of payout

Account blocked during dispute

No response despite multiple follow-ups

No timeline for resolution

If a crypto withdrawal was processed, a TXID should be immediately available. None has been provided.

What I Am Requesting

I am requesting that Spinbit either:

Provide verifiable proof of payment (TXID, blockchain, wallet destination), OR

Return the full outstanding balance of NZ$1,400 via an approved withdrawal method

I am willing to provide screenshots and correspondence upon request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino showing your attempts to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi tomas, replying to your message.

• so i have been a player to this casino for years, the exact time frame is unknown because i can not access my account. i no that it has been longer the 5 years.
• i came to realise my account was suspeneded a week after i made the enquiry about the missing funds. i question the chat people about the money and when i went to log in the following day to get screenshots of my last deposit method ect it said sorry your account has been suspended
• to accumulate my winnings i played the slot game '' fishin bigger pots of gold'' my bet was $0.30 cents (thats because my balance was less then $5.00nzd) i triggerd the free spins bonus and collected the men to get up to the x3 part of the free spins. it then dropped down 2 of the men symbols and some fish (the fish being $300.00 fish) with me getting 2 men also with the fish symbol he gathered up those fish and timing them both by 3 make that $900.00 each making a total of $1800 dollars
• i did not achieve the winnings with he help of a bonus so the funds did not need wagering, they were mine.
• i hav emailed screenshots and email.

Spinbit contacted me by phone on 09-03-2026 at 23:26pm stating they are willing to return the NZ$1,400 and asked me to verify security details. I attempted to return the call but the line was busy. I am awaiting their callback."

Thanks for your reply.

I went over the information you shared via email.

Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this cybercrime lies with the individual who committed it, not with the casino.

Please let me know whether the casino has concluded the investigation surrounding your account.

Looking forward to your reply.

The issue falls with the casino.. noone has access to my accounts.. for starters they wont provide the TXID and everytime i make contact they say the same thing "the relevent team will get back to you" tell me how in the heck they ha ent sorted something out.. this happened in January. Were now march..

The casino has not done anything.. ive made multiple contacted attempts and they say the same thing "we have escalated it to the relevent team and they will be in contact". Thats all.. they need to provide me that ID so i can move forward with this

Hi Tiana1206, we appreciate you sticking with us through this.

We’ve completed our investigation into the recent activity on your account and are eager to return your NZ$1,400. To ensure we are calling the correct person, could you please confirm your phone number? Our VIP team is standing by to call you ASAP and get this fully settled.

The SpinBit Team

Thanks for the reply to both parties.

Dear Tiana1206,

Please let me know whether the casino has resolved the issue by refunding you the full amount since your last post.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tiana1206,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas