SpinCity Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

I changed my phone number a long time ago and reported it via chat back then. The app still showed the old number, which I couldn't edit myself; I reported the issue, but no one ever updated it. Yesterday, I won and wanted to withdraw in crypto, but I suddenly found out that—despite my earlier request—the number hadn't been changed, so the withdrawal was blocked until the update went through. I said okay and waited for the call. First, I was told they couldn't get through, even though no one had actually called. I provided the number again and again, but they kept claiming there was a connection problem. I should add that I have all call-blocking features disabled on my phone. I waited for the call again—nothing—and they claimed there were technical issues on their end. They’re simply stalling—"can't get through," "technical problem"—who would believe that? Meanwhile, I’m still waiting, constantly hearing that they won't process the withdrawal until verification is complete.

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Dear Tasior,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that verifying your phone number seems to be the only issue?
• Have you provided any documents to verify your identity? Have they all been approved?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

It’s funny how they don't need verification when I point out they could just send an SMS confirmation—like the system allows—but no, they insist on calling. Then you wait in silence, only for them to claim I didn't pick up—even though there was no call—followed by an excuse about a technical issue. So I just keep waiting and waiting; they’re clearly stalling.

I’ve never made a withdrawal before, but I did make deposits using the same Revolut account I used for the withdrawal request—all the details match. You won't get any real info; they’ll just say they’ll let you know. It’s just strange that they suddenly brought up a change of number I’d reported ages ago—right when I requested a withdrawal—even though it wasn't an issue when I was making deposits.