SpinHub Casino - Povlačenje igrača je odloženo.

Spinhub Casino has agreed to a refund.

The payment should be completed within 3-6 months.

This deadline has expired.

Since the deadline expired, there has been no further response from Spinhub Casino's KYC department, which is responsible for the payment.

Das Spinhub Casino hat einer Erstattung zugestimmt.

Die Zahlung sollte innerhalb von 3-6 Monaten erledigt sein.

Diese Frist ist abgelaufen.

Seit die Frist abgelaufen ist, gibt es vom Spinhub Casino keine Reaktion mehr seitens der KYC Abteilung, die für die Zahlung zuständig ist.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinHub Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Could you please clarify whether the refund concerns money that was used for gambling or money that was unused?
• What is the reason why you requested, or the casino promised to issue a refund?
• Could you please share with me your request for a refund and the casino promising you to issue it? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas