Spinight Casino - Igračev bonus je oduzet.

Hello, I deposited at the Spinight casino. I registered from their website. When I registered, I took the 300% bonus. I then deposited and then the bonus was no longer there. In the chat, I was told that I would not receive the bonus. I had not registered from the correct website. Thank you.

hallo habe bei dem casino Spinight einbezahlt habe mich von ihrer seite angemeldet bei der anmeldung habe ich den 300% bonus genommen habe dann einbezahlt und dann war der bonus nicht mehr da im chat wurde mir gesagt ich bekomme den bonus nicht habe mich nicht von der richtigen seite angemeldet.danke

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino offer you any alternative bonuses to match your deposits?
• Could you please advise how much you deposited?
• Have you requested a refund, or have you decided to play with the deposited amount?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, it's already been sorted out. I made a deposit and played without a bonus. I just wanted other players to know that they can't be sure that they will get the bonus. Before I deposited, the bonus was 300%, but after the deposit, the bonus was gone. They were very unfriendly in the chat. I wrote to two different people. One said I hadn't registered from the right website and the other immediately said I wasn't a new customer. Both were very unfriendly and said I wouldn't get the bonus and just left the chat. Kind regards, Violeta

hallo hat sich schon erledigt habe die einzahlung gespielt ohne bonus wollte das nur andere spieler wissen sollen das sie sich nicht sicher sein können das sie den bonus bekommen bevor ich eingezahlt habe stand der bonus von 300% nach der einzahlung war der bonus weg im chat waren sie sehr unfreundlich habe mir zwei verschiedenen geschrieben der eine sagte ich habe mich nicht von der richtigen seite angemeldet und der andere hat gleich gesagt ich bin kein neu kunde beide waren sehr unfreundlich und sagten ich bekomme den bonus nicht und gingen einfach raus aus dem chat . mfg violeta

Thanks for your reply and for sharing your experience

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.

Since you decided to play with the deposited funds, it would be impossible to confront the casino and ask them to credit the bonus.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.