Spinorhino Casino - Igračeva sredstva su konfiskovana.

I am submitting a formal complaint against Spinorhino Casino regarding the unjust confiscation of my account balance totaling €7,717.51.

On 12 August 2026, the casino notified me that my funds had been deducted, citing alleged breaches of Terms and Conditions clauses 2.2.6 (third-party account transfer), 2.4.9 (collusion or software assistance), and 7.5 (fraud-related withdrawal refusal).

I categorically deny all of these allegations:

Account Ownership: I am the sole owner of this account and have never shared, transferred, or sold access to any third party.

Fair Play: All games were played manually by me without using any automated tools, software assistance, or collusion.

Spinorhino Casino has confiscated my funds based purely on vague clauses without offering any technical evidence, log files, or specific gameplay details to support their claims.

I request CasinoGuru's intervention to ask the casino for transparent proof of the alleged violations. If they cannot substantiate their claims, I request the full restoration and payout of my €7,717.51 balance.

Thank you for reviewing my case.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Is the payment method you have utilized registered in your own name?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Attila,

Thank you for your update.

I have forwarded the complete email communication with Spinorhino Casino directly to your email address (attila.g@casino.guru).

Please let me know once you receive it or if you need any further details from my end.

Best regards,

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear yahogtn62tj,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear about the issue you have with the casino.

I will now contact Spinorhino Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient