The player from Austria won €8,000 at Spinrise and attempted to set a deposit and loss limit of €20, but she received no response. Instead, she was able to gamble away €4,000, which she expected to be paid out. We reviewed the case and found that the casino did not confirm the application of the requested limits, and the player did not submit a self-exclusion request or instruct the casino to block her account. Since she continued gambling voluntarily without confirmation of the limits, the casino's refusal to refund the lost amount was consistent with industry standards. Therefore, the complaint was closed as rejected.
Igračica iz Austrije je osvojila 8.000 evra na Spinrise-u i pokušala da postavi ograničenje depozita i gubitka od 20 evra, ali nije dobila odgovor. Umesto toga, uspela je da prokocka 4.000 evra, za koje je očekivala da će biti isplaćeni. Pregledali smo slučaj i utvrdili da kazino nije potvrdio primenu traženih ograničenja, a igračica nije podnela zahtev za samoisključenje niti je naložila kazinu da blokira njen nalog. Pošto je nastavila dobrovoljno da se kocka bez potvrde ograničenja, odbijanje kazina da vrati izgubljeni iznos bilo je u skladu sa industrijskim standardima. Stoga je žalba zatvorena kao odbijena.