Spinrise Casino - Igrač ima problema sa zahtevom za samoisključenje.

I've sent at least 50 emails to self-exclude. My VIP manager isn't responding... I've also contacted support and used online chat. The response was that I'd be forwarded to the VIP manager... She's not communicating anything... I've been waiting for a month and I send an email every day... What do I have to do? I never want to go back to this casino...

Ich gesendet min 50email zum Selbstausschluss machen.Meine VIP managerin reagiert nichts...Ich kontaktiere auch support, und auch online chat.Antwort-wir das Weitergeleite zum Vip Managerin...Sie kommuniziere nichts..ich warte schon eine monat und ich jede tag email schicke...Was ich muss machen?Ich wil nicht mehr sehen diese Casino...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinrise Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share with me several of your most recent self-exclusion requests along with the casino's responses? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time you deposited in the casino?

If your account is currently not blocked, as the next step, I recommend you send a new self-exclusion request via email at support@spinrise.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinrise Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is due to ( suffering from gambling problems / unrelated to any gambling problems ) (choose whichever reason applies)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas