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Spinsy Casino – Wear-down tactics, failure to self-exclude (losses of €4,000), inoperative support, and request for immediate SELF-EXCLUSION

Claim details:

Dear Casino Guru team,

I am opening this complaint against Spinsy Casino to formally denounce their abusive practices, the total lack of scruples of their platform and demand my immediate SELF-EXCLUSION.

The facts that demonstrate the seriousness of his negligence are:

Failure to provide prior warnings and aggravated losses: I clearly notified the casino about my gambling problem when my losses amounted to €2,000. By failing to close my account or implement responsible gambling protocols, they allowed me to continue depositing compulsively. Due to their complete negligence, my total losses now exceed €4,000.

Fund Withholding and Recent Wear-Down Tactics: I recently attempted to withdraw a legitimate balance of €245. They deliberately delayed the withdrawal to test my patience. Due to the frustration and psychological pressure of this blockage, I ended up gambling and losing the balance.

Ineffective and unresponsive support: Both regular and VIP support are completely useless. Responses come from automated bots or agents who ignore the problem, repeating the same script without offering any real solutions.

Spinsy Casino operates with no protection for users with gambling problems. I do not recommend anyone gamble on this site.

I demand that the casino process my permanent self-exclusion immediately. If, after this complaint, they allow even one more deposit, I will take strict legal action. I request Casino Guru's intervention to force the permanent closure of this account.

REQUEST:

Immediate closure of my account and self-exclusion. And please stop sending advertising to my email and mobile phone. The closure and self-blocking must be done as soon as possible given my known gambling addiction. I have sent thousands of emails, but I am including the last two to help with the closure and to stop the spam being sent to my contact information, as I have requested. If necessary, I also have a large number of unanswered emails.

Spinsy Casino – Tácticas de desgaste, omisión de autoexclusión (pérdidas de 4.000€), soporte inoperante y solicitud de AUTOEXCLUSIÓN inmediata

Detalles de la reclamación:

Estimado equipo de Casino Guru,

Abro esta reclamación contra Spinsy Casino para denunciar formalmente sus prácticas abusivas, la total falta de escrúpulos de su plataforma y exigir mi AUTOEXCLUSIÓN inmediata.

Los hechos que demuestran la gravedad de su negligencia son:

Omisión de avisos previos y pérdidas agravadas: En su momento, avisé claramente al casino sobre mis problemas de juego cuando mis pérdidas eran de 2.000 euros. Al no cerrar mi cuenta ni aplicar los protocolos de juego responsable, permitieron que siguiera depositando de forma compulsiva. Por su absoluta negligencia, mis pérdidas totales ascienden ya a más de 4.000 euros.

Retención de fondos y tácticas de desgaste recientes: Recientemente intenté retirar un saldo legítimo de 245 euros. Aplicaron retrasos deliberados para agotar mi paciencia. Debido a la frustración e inducción psicológica de este bloqueo, terminé apostando y perdiendo ese saldo.

Soporte inoperante y desatendido: Tanto el soporte normal como el soporte VIP son completamente inútiles. Las respuestas provienen de bots automatizados o de agentes que se desentienden del problema, repitiendo el mismo guion sin dar ninguna solución real.

Spinsy Casino opera desprotegiendo por completo a los usuarios con problemas de juego. No recomiendo a nadie apostar en este sitio.

Exijo que el casino procese mi AUTOEXCLUSIÓN permanente de forma inmediata. Si tras esta queja permiten un solo depósito más, emprenderé medidas legales estrictas. Solicito la intervención de Casino Guru para forzar el cierre definitivo de esta cuenta.

PETICION:

Cierre inmediato de mi cuenta y AUTOexclusion. Y que no se me envie más publicidad a mi correo eléctronico ni a mi móvil. EL cierre y autobloqueo debe ser lo antes posible dado mis problemas manifestados de adicción al juego. He mandado miles de correos pero voy a aportar los 2 últimos para que me ayuden al cierre y que no se me envie más spam a mis medios de contacto como he solicitado. Pero si es necesario tengo una ristra de correos enviados sin respuesta de gran volumen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@spinsy.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila