Sportaza Casino - Povlačenje igrača je odloženo.

Good evening, I'm here once again, this time to complain about a new casino Sportaza.

I registered and after a few days I made a deposit to take advantage of the welcome bonus, I met the requirements and on July 1st I won 900 euros, as a beginner I can only withdraw 500 euros at a time. That's what I did! On July 1st I withdrew 500 euros, today is the 6th and so far I haven't received anything, the 3 working days that they themselves impose as a payment deadline have passed and so far nothing. The excuse? The same as always, ah because we apologized because there was a delay and Bla Bla Bla, tired of this kind of excuses, I just want the money I earned legitimately and cleanly. I've come here to expose this situation because I think casinos should be exposed when they don't meet their own deadlines, so that they either extend the deadlines or learn to pay their customers on the dates they themselves set. I'm really tired of supposed delays, I feel like I'm being picked on and that they only resolve situations when unfortunately we come here to expose the situation publicly.

Boa noite, venho aqui mais uma vez , desta vez fazer reclamação sobre um casino novo Sportaza.

Fiz o registo e passados uns dias fiz um carregamento para aproveitar o bônus de boa vindas , cumpri os requisitos e no passado dia 1 de julho ganhei 900 euros, como principiante só posso fazer o levantamento de 500 euros de uma vez . Foi o que fiz ! Dia 1 de julho fiz o levantamento de 500 euros , hoje é dia 6 e até agora não recebi nada , já passaram os 3 dias úteis que eles próprios impõem como prazo de pagamento e até agora nada . A desculpa? A mesma de sempre , ah porque pedimos desculpas porque houve um atraso e Bla Bla Bla , cansada desse tipo de desculpas , só quero o dinheiro que ganhei de forma legítima e limpa . Venho aqui expor esta situação porque acho que os casinos devem ser expostos quando não cumprem os próprios prazos , para que ou estendam os prazos ou aprendam a pagar aos clientes nas datas previstas por eles próprios. Estou mesmo muito cansada de supostos atrasos , sinto que me enrolam e que só resolvem as situações quando infelizmente vimos aqui expor a situação publicamente

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear marleneborges647,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, the payment has been made. The situation has been resolved, thank you for your help and patience ☺️.

Thank you very much

Bom dia , o pagamento já foi feito. A situação ficou resolvida, agradeço a vossa ajuda e paciência ☺️.

Muito obrigada

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear marleneborges647,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina