Sportbet.one Casino - Samoisključenje igrača se ignoriše.

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Dear KeepPoundingSBone1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.One (https://sportbet.one/).

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your accounts have been blocked or if are they still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share all of your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.
• Have you used the same personal information (name, address...) when registering at this casino, please?

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello,

Thank you for getting back to me. Responses to your questions are below:

Could you please advise whether your accounts have been blocked or if are they still accessible to you?

-I have self excluded and closed down all of the accounts above

Have you tried contacting support after you learned your self-exclusion request wasn't granted?

-Yes, there have been several instances of reaching out over their live chat and being told no issue was detected

Could you please share all of your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.

-Yes, I will work on finding all of the emails that I still have related to these requests

Have you used the same personal information (name, address...) when registering at this casino, please?

-Yes, any information I have been asked to provide has been the same for all accounts, including the email address used (with the slight + variants at the end)

Best,

Matt

Hello,

Just wanted to confirm the information I shared was receive and see if there was anything else needed from me at this time?

Thanks,

Matt

Dear KeepPoundingSBone1,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello KeepPoundingSBone1,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. Firstly, I would like to ask you, have you used the same payment method, device or IP address for all your accounts? I would also like to invite the Sportbet.one Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? At which point has the system detected the player has created a new account?

Thank you in advance for providing us with your view of the issue. In case there is any additional evidence/information you would like to present us, please send it to martin.l@casino.guru

Hi Martin,

Yes the same devices and IP addresses have been used for all of the accounts. I have also used the same payment methods for all accounts which is a mix of different crypto wallet addresses across different types of crypto.

Thank you for your help.

Matt

I also found a few other accounts where significant losses occurred after my initial request for permanent self exclusion. These all used the same devices and IP addresses as well:

matt@performaxdigital.com

mattashbridge1@gmail.com

findpenelope@yahoo.com

There are probably atleast 5+ others as well where I deleted the email address and account after requesting self exclusion as part of my attempts to end this cycle. All it takes is 2 minutes and just adding a new email address to create a new account with them even after permanent self exclusion.

After an account is created, 5 minutes later you can be playing Blackjack for over $5k a hand or betting $10k+ on any sporting event in the world.

Thanks,

Matt

Dear Martin,

We’re pleased to let you know that we’ve sent all the details regarding this case to your email address. Please let us know once you’ve had a chance to review them — we’ll be happy to assist further if needed.

Kind regards,

Sportbet.one

Dear casino representative,

thank you for your response. We are currently evaluating the presented evidence.

Dear KeepPoundingSBone1,

Thank you for your cooperation throughout this complaint. I am sorry to hear about the difficulties you’ve faced and I understand how challenging situations related to self-exclusion and responsible gambling can be.

After carefully reviewing the case, we’re unable to uphold this complaint. Sportbet.one operates as an anonymous crypto casino where registration is limited to an email address and password, with no initial KYC or identity verification. In such an environment, it is not realistic to expect very robust or foolproof self-exclusion enforcement across multiple accounts. On top of this, a dynamic IP address was used, along with crypto payments which always make matching more difficult.

While we empathize with your situation, the complaint must be rejected based on the nature of the casino’s operating model and the limitations inherent to anonymous crypto gambling platforms. We strongly encourage continued use of independent tools such as BetBlocker and other external support resources, as these offer far more reliable protection in similar circumstances.

We truly wish you the best moving forward and hope you’re able to find the support you need.