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I tried to make my first withdrawal of 500 MX

And they only hinder me even though I sent the documents they requested

After that they just tell me that it will take a little longer than stated.

I have seen users who have lost large amounts of money and what I have lost might not be that considerable, but I think my complaint can help more people not to fall into this type of casino

Intenté hacer mi primer retiro de 500 MX

Y solo me ponen trabas a pesar de que envié los documentos que me solicitaron

Después de eso solo me dicen que tardará un poco más de lo establecido.

Eh visto usuarios que han perdido grandes cantidades de dinero y podría no ser tan considerable lo que eh perdido pero creo mi queja puede ayudar a más personas a no caer en este tipo de casinos

Dear Jch125,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Woo how convenient that the answer arrived at this moment

And justifying them hahaha, it's good for me to tar theaters until I make a page where they speak badly of one platform and make good reviews of another, what a good hook

Woo que conveniente que llegara en este momento la respuesta

Y justificandolos jajaj son bueno para mí tar teatros hasta hacer una página donde hablen mal de una plataforma y hacer buenas reseñas de otra que buen gancho

Could you please specify how many days ago was your withdrawal requested? Thank you.

Dear Jch125,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.