Sportsbet.io Casino - Igrač ne dobija odgovor od kazina.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportsbet.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the casino confiscated or withheld the funds currently in your player's account?
• Could you please share the full content of the email you received from the casino on November 5th?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? Which promotion did you participate in?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

I deposited 150 USDT into my account at this casino on November 1, 2025.

The casino was running a "1st Deposit Bonus" promotion: players could deposit funds into their account and receive 100% (up to 150 USDT) in bonus funds.

The player would then need to wager the deposited amount nine times and could withdraw their own and bonus funds.

After the deposit, my account had 300 USDT – 150 USDT in real money and 150 USDT in bonus money.

I used sports betting to meet the wagering requirements. Within a few days of betting, I met the bonus requirements – my wagering requirement was over 1,350 USDT (150 x 9 = 1,350 USDT).

I decided to withdraw the funds, but was unable to do so because the casino requested verification before my first withdrawal. I successfully completed the verification process and submitted a withdrawal request.

Five minutes after submitting a withdrawal request, the casino canceled my request and confiscated all funds exceeding the 150 USDT I initially deposited into my account.

My total losses due to this casino action amounted to 678 USDT.

I contacted support via email to resolve this issue. Sportsbet Casino support didn't provide me with any clear reasons for this decision.

The fact is that the casino simply has no reason for such actions – they don't want to pay me the winnings I received using the first deposit bonus.

I'm trying to get some kind of clear answer to my questions from the casino, but they've been ignoring my emails for almost seven days now.

I've attached the following screenshots:

1. Transaction history – you'll see the deposit amount, withdrawal amount, and the amount of the balance canceled by the casino.

2. Promotion history - you'll see that I successfully completed the wagering requirement for the "1st deposit bonus" promotion.

3. Screenshot of my current balance

4. Screenshot of the last message from the casino.

5. Screenshot of my most recent messages. I sent one of them yesterday. The casino still hasn't responded.

Note the last message from the casino - the casino uses the wording "and based on our findings."

They don't say anything precise or clear; they simply use broad language to conceal the real reason for their decision - their unwillingness to pay me, the player.

What data did the casino obtain? How did they make this decision? Where are the details? Why such broad language?

This is all a blatant lie on Sportsbet.io's part.

I'm asking you to publish this complaint not because the casino isn't fulfilling its obligations under the promotions, but because the casino can't even explain the reasons for such actions.

(But, of course, such actions from Sportsbet.io are also absolute impudence and disgraceful treatment of me as a player.)

Thanks for your detailed explanation and information shared with us.

Please understand that if your winnings were confiscated and you predominantly placed bets on sports, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. Consequently, your complaint will be closed.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.