Sportuna Casino - Igrač doživljava odloženo povlačenje.

I made a deposit on August 23, 2026. They have a policy that withdrawals are processed within 3 business days, but that hasn't been the case for me. I've been waiting for 5 days and it still hasn't been processed. This is unacceptable.

Realize un depósito el día 23-08-26, tienen una política que en 3 días hábiles procesan tu retiro, pero en mi caso no ha sido así. Llevo 5 días esperando y aún no lo han procesado, esto no puede ser

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Dear RODRI1447,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas