SQGame555 Casino - Povlačenje igrača je odloženo, a dobici su smanjeni.

I am filing a complaint against this casino for unfair and deceptive practices.

I won a total amount of 540,560. However, the casino only allowed me to withdraw 119,000. I did not use any bonus, so there were no wagering requirements or bonus terms that could justify this deduction.

The casino has not provided any valid explanation for reducing my winnings. This behavior indicates manipulation of results and fraudulent practices.

I request a full investigation and assistance in recovering my remaining balance.

I have evidence including screenshots of my account, winnings, and transaction history.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Adamo11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your bonus history?
• Have you reached out to the casino's customer support in relation to this issue? If so, could you please share your communication? You can reach me via email at attila.g@casino.guru, or you can attach screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Adamo11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

here is my deposit without bonus , i tried to reach them but just the bot replay come back and play again

Dear Adamo11, thank you very much for your reply. Unfortunately, I was unable to find the screenshot of your bonus history. Could you please attach that as well?

Thank you for your patience and cooperation.

if there is bonus its will show here near to the deposit amount

Dear Adamo11,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Adamo11,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from SQGame555 Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear SQGame555 Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for the update and for extending the timer.

I would like to emphasize that this case involves a very significant amount of money — 421,560.00 THB almost 13000 $— and the continued lack of response from the casino is extremely concerning.

I sincerely hope the casino will cooperate and provide a proper resolution within the extended deadline. I kindly ask the team to continue monitoring this complaint closely and to take the situation seriously due to the amount involved.

Please keep me updated on any progress.

Dear Adamo11,

thank you for your patience throughout this complaint process.

Unfortunately, despite multiple attempts to contact the casino and provide them with sufficient time to respond, SQGame555 Casino has not reacted to this complaint in any way. At this stage, there is unfortunately not much more that can be achieved without cooperation from the casino side.

For this reason, I will be marking this complaint as "unresolved" in our system.

I understand this is especially disappointing considering the amount involved in this case. Please note, however, that unresolved complaints negatively affect the casino’s rating and may sometimes encourage the operator to respond or resolve the issue later on. If the casino decides to engage in the future, the complaint can be reopened and you will be notified automatically by email.

I also reviewed the licensing information presented by the casino. Based on the currently available information, the licenses displayed on the website appear to be misleading or unverifiable, and I was unfortunately unable to identify any legitimate regulator that could realistically assist with the dispute. The casino also seems to operate with very limited contact options, mainly through LINE support only, which further reduces transparency and trustworthiness.

According to the Casino Guru Safety Index, this casino currently has a very poor safety reputation. For future play, I would strongly recommend checking casinos through Casino Guru beforehand, where you can find operators with significantly better reputations, verified licenses, and much safer player protection standards.

I’m truly sorry that I could not bring you a better outcome in this case.

Best regards,

Samuel

Casino Guru