Stake Casino - Depozit igrača je izgubljen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was the BSC network available among the network options for your deposit? Why is a different network included in the screenshots you provided?
• Could you please share a screenshot of what the payment instructions look like when using the 'use your wallet' feature instead of regular deposit? Alternatively, post a video.
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply and the information provided.

Could you please clarify whether you deposited in the casino using this or a different payment method?

Could you please share evidence of what the transaction instructions looked like when using the service to make a deposit?

Please share it to my email at tomas@casino.guru

Thanks for your patience and for the video you sent.

I identified your address after you chose the option, but I couldn't identify the address of the recipient. Could you please describe what happens next in the process? Is any deposit address generated for you?

Have you previously deposited in the casino using this option, given there are 2 connections recorded on one of the screenshots you sent?

Please let me know.

Dear akhil11,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear akhil11,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Stake Casino to join this conversation and assist in addressing the complaint.

Dear Stake Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Stefan,

We have sent an email to the player, informing them that they need to contact our dedicated funds recovery team and provide all relevant information so the team can investigate the case further. The contact details for the funds recovery team are included in the email.

Once our team receives the email with the information from the user, they can begin investigating the case.

Thank you for your understanding and patience.

Kind regards,

Dear akhil11,

I hope this message finds you well.

Could you please let us know whether you have contacted the casino's funds recovery team and provided them with the requested information?

If you have already done so, please let us know so that we can continue reviewing your complaint.

I look forward to your response.

Dear Stefan,

Yes, I have contacted the casino's funds recovery team at fundsrecovery@stake.com using my registered account email. I've provided them with all the requested information — my username, transaction hash, deposit amount, date, and a full explanation of what happened, along with an offer to share screenshots and the screen recording of the deposit process.

I sent this email today and am now awaiting their response. Please continue reviewing my complaint in the meantime.

Thank you,

Akhil

Dear Akhil11,

Thank you for your response and for the update.

We appreciate your cooperation and confirm that you have followed the casino's instructions by contacting the funds recovery team and providing the requested information.

At this stage, we will await the response from the relevant department. Please keep us informed of any updates you receive. If the funds recovery team requests any additional information from you, kindly provide it and let us know.

We look forward to your update.