Stake Casino - Depozit igrača je odložen.

Dear Team I have deposited 6400rs in Stake but fund not credited in my stake account after complaint they are dening the payment

Please do the needful

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear manojdhamat2025,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returned to your bank account

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear manojdhamat2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir what is the benefit of submitting complaint here if you cant help...casino is looting us.

almost every single user is facing this issue that transaction was successful but amount was not credited to the casino specially in UPI transactions

Bank says transaction is successful from our end (giving UTR number to us) and reject the chargeback also

Casino says amount not reached to us

In the last nothing happened and we lost our money

Thanks for sharing your point of view.

Please send me the communication with your bank regarding the chargeback of this particular transaction as evidence. Send the information to my email at tomas@casino.guru

Looking forward to your reply.

plz extend my deadline for 1 month as I have mailed bank yesterday they asking for 1 month timeframe

I did not complaint before as similar case bank declained the chargeback of 5400rs so I didnt sir

Dear manojdhamat2025,

Is there any news you wish to share regarding the issue?

Looking forward to your reply.

Sir if you can help me on this issue can you please contact the casino (stake) as my bank denind the chargeback and saying transation was succesful from our side

Thanks for your reply.

Please send me the communication with your bank regarding the situation you refer to in your last post.

Send it to my email at tomas@casino.guru

Dear manojdhamat2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Please Close this as my bank is asking me to visit their branch that is not possible as I am very far away from that

They are saying transaction is succesful from our end please vist your home branch for better clarification

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.