Stake Casino - Depozit igrača nije obračunat.

Hi

my deposit of rs 15000 is lost casino saying it not recieve money i also send him screenshot but they are not agree kindly help me

i am attaching payment screenshot and their response

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Dear Itsmy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

What to do now my transaction is done from mobiquik wallet to upi which is unable to chargeback the money has successfully settled in bank which they provided

My 2 more deposits are not showing deducted from bank never refunded

20april2026 2000 transaction id on stake is 3422895207

And

22may2026 1950 transaction id on stake is 3485845684

Attaching screnshots of payment

Thanks for your patience.

Do you have access to your player's account?

Could you please share your communication with the bank regarding the request for a chargeback procedure?

Have you informed your bank that the merchant didn't receive the transaction?

Could you please share a screenshot of the transaction as it appears in the deposit history found in your player's account on the casino's website?

Share screenshots here or send the information to my email at tomas@casino.guru

Looking forward to your reply.

I have e-mail you bank response and transaction screenshot of stake account

Thanks for your reply and the information shared via email.

Hanve you initiated a refund process according to the casino's recommendation?

I make transfer from mobiquik wallet yes i apply for chargeback but they said merchant reject chargeback and money successfully settle in their bank account

Thanks for your reply.

Kindly provide confirmation from your bank that the chargeback has been rejected to my email, tomas@casino.guru

Thanks in advance for your cooperation.

I have email you mobiquik reply

Dear Itsmy,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Itsmy,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Stake Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Stake Casino,

Could you please provide detailed information regarding the player’s issue? Since it appears that the matter has already been raised with your support team and reviewed internally, I would appreciate it if you could share the outcome of your investigation, along with any relevant supporting details.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear Itsmy and Kubo,

As communicated through the relevant escalation tickets and email from our payment team, our payment provider has investigated the transactions in question (Transaction IDs: 342****207, 346****728, and 348****684) and confirmed that the funds were not received on our end. As we have no record of these transactions reaching our payment provider, we are unable to intervene or provide further assistance from our side.

To help resolve this, we'd advise contacting your bank directly. They will be able to trace the transaction and advise on its status, or initiate a refund request if appropriate.

Should your bank be unable to assist, please ask them to refer to the RBI's guidelines, so the matter can be escalated to the appropriate department on their end.

We appreciate your understanding.

Kind regards,

I have send the payment proof which is orignal so where the money gone thats not my fault thats your

Dear Kubo,

Unfortunately, we are unable to disclose any information related to the third-party payment provider due to data privacy regulations.

However, we have sent you a separate email with some additional evidence regarding this matter.

We appreciate your understanding.

Kind regards,

Dear Itsmy,

Stake has confirmed that it is willing to investigate the three transactions further, but additional original documentation is required.

Please provide the following:

1. Complete statements for every bank, Paytm or MobiKwik account used for the three payments, covering the date of each transaction until the present. The statements must show the original debit and confirm that no refund or reversal was subsequently received.
2. Original written confirmation from the relevant bank or wallet provider confirming that each payment was successfully credited to the beneficiary’s bank account and that a refund or chargeback cannot be initiated. Please forward the original emails where possible rather than screenshots alone.

Please send these information to my email at jakub.m@casino.guru.

Thank you for your cooperation.

I have attached 15000 rs proof on email

Dear Itsmy,

Thank you for the documents you sent. However, they do not contain the information requested in my previous message.

You provided a screenshot showing that the ₹15,000 transaction was marked as successful in MobiKwik and a support response advising the beneficiary to check whether the payment was received. This does not confirm that the funds were credited to the beneficiary’s bank account, that no refund or reversal was subsequently received, or provide the requested evidence for the other two transactions.

The casino has advised you to contact your bank directly and request a refund. If the bank cannot assist, you may refer it to the relevant RBI guidelines, escalate the matter to the appropriate department, or submit a formal complaint to your financial institution.

Have you formally requested a refund for these transactions? If so, please provide the bank’s complete original response confirming the outcome of your request.

The casino remains willing to investigate further, but it requires:

• A complete original email from the bank confirming that a refund cannot be initiated because the funds were successfully credited to the beneficiary’s bank account.
• A complete bank statement covering the period from the earliest disputed deposit until the present.

Please send the documents to the casino as well as to my email address at jakub.m@casino.guru.

Thank you.

I have emailed you qmobiquik statement 13th may date of deposit to today 13th aug and also i attach email reply check it

Dear Itsmy,

Unfortunately, despite reviewing the additional statement and the available information from both parties, it has not been possible to determine where the ₹15,000 payment ultimately settled.

Your statement supports that the payment was deducted and that no identifiable refund was subsequently received. However, the casino’s payment provider maintains that the funds never reached it, and the available records do not conclusively establish whether the beneficiary account belonged to the payment route generated for your deposit.

As the conflicting information cannot be reconciled through our mediation, I must close the complaint as unresolved. I recommend continuing the matter directly with MobiKwik or the appropriate financial authority, which has the necessary access and authority to trace the payment between the participating institutions.

I am sorry that I could not help you recover the funds.