Stake Casino - Depozit igrača nije uplaćen.

​I am submitting a formal complaint against Stake.com regarding an uncredited deposit of ₹1,700 that was successfully debited from my bank account but never credited to my casino balance.

 ​Successful Debit: On 09 May 2026, I attempted to deposit ₹1,700 into my Stake account. The funds were immediately debited from my bank account under UTR 612976555895.

​Deposit Failed/Uncredited: The funds were never added to my playing balance on Stake.

​Support Closure: I raised a ticket with Stake customer support. Following an internal review under Escalation ID 8Vidl7gSKBnVgZw1, Stake closed the enquiry stating that the funds did not reach them and advised me to check for a bank reversal.

​No Reversal Received: My bank statement confirms that the ₹1,700 deduction was completed and no auto-reversal has occurred. 

Requested Outcome:

​I request Stake to re-investigate this payment with their third-party payment gateway using the UTR number 612976555895, and either:

​Credit ₹1,700 directly to my Stake account balance, OR

​Issue a direct refund to my original bank account.

I have tried many time to connect them but because of my low tier i was not able to connect to agent once connected they said no directly i shared my bank statement too but they said no directly

I have attached screenshot as well and I will attach my bank statement from may first to date of today Password for bank statement is RAHU3012

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino. Please note that the file representing your bank statement cannot be opened on our side.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted your bank as the support suggested?
• Have you made previous successful deposits in the casino?
• Could you please share a screenshot of hw the deposit is recorded in the casino's records?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes i have contacted my bank and requested a charge back and they denied i will attach a screenshot of the email

I will attach the screenshot of the review they closed

I am forwarding the same email to you that i have recieved from my bank as well

they went unresponive at the end

and let me know the issue you are facing while opening the file i will cooperate with you guys let me know what issue you are facing to open the file i am reuploading the same and pw is RAHU3012

and yes i have made around 100 successfull deposit on this platform

Dear Rexod1023,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Rexod1023,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Stake Casino representative to join this conversation.

Dear Stake Casino,

Could you please trace the payment with your payment provider using the transaction details already supplied and share your findings with us?

Thank you.

Dear Casino Guru Team,

Thank you for your continued assistance.

We have completed a further review of this matter with our Payments Team and payment provider.

We would first like to clarify that the screenshots recently provided by the player do not correspond to the transaction under review in this complaint. The disputed transaction was made on 9 May (TX ID: 345***55), whereas the documentation submitted by the player relates to a separate transaction dated 16 May and displays a different transaction reference. Therefore, this documentation cannot be used to substantiate the transaction currently under investigation.

Following the investigation, our payment provider has confirmed that the funds associated with the disputed INR 1,699.19 transaction were not received by them. As a result, the amount was never credited to the player's Stake account.

We acknowledge the correspondence provided by the player from HDFC Bank, which states that the transaction was successfully processed from the bank's side and that their request for a reversal was subsequently declined by the beneficiary bank. However, the outcome of our provider's investigation remains that the funds did not reach the payment provider responsible for processing this deposit.

Given these circumstances, we are unable to credit or reverse funds that were not received by Stake or our payment provider.

Based on the outcome of the payment provider's investigation, we kindly ask the player to continue pursuing the matter directly with HDFC Bank through its formal grievance process. If the bank is unable to resolve the matter, the player should request that the case be escalated to the appropriate department in accordance with the applicable RBI guidelines. Any further trace or potential reversal of the transaction will therefore need to be addressed through the player's financial institution.

Thank you for your understanding.

Kind regards,

hey casino guru

I have shared my bank statement with you and I request stake to share the bank statememt of that benificiary to you, obviously they are not going to send me bank statement for that. I request you stake to share the benificiary statement to casino guru they will have a look into this as i Have done my part by sharing statement as well as providing all the information if you are that much sure that you didnt recieve the funds you can simply share the bank statement that will be all if casino guru confirm that you havent recieve the payment in particular time frame i will accept that my money is lost.

Dear Stake Casino,

Please forward me the communication with the payment provider to miroslava.d@casino.guru.

Thank you.

Dear Mirka,

We have sent the relevant supporting evidence to your email address. This includes the information relating to the disputed transaction, together with the response received from our payment provider following their investigation.

Please let us know if any further information is required from our side.

Kind regards,

What is the update casino guru please let me know

Dear Stake Casino,

I sent you an email with request for supporting evidence. Please check your inbox and provide it at your convenience.

Thank you.