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Complaint: ₹59,997.45 Deposited but Not Credited to Stake Account or Refunded

Dear Casino Guru Team,

I am requesting your assistance regarding five INR deposits made to my Stake account, totaling ₹59,997.45.

For these deposits, Stake provided different UPI IDs/QR codes through its INR payment system. I made the payments successfully from my bank account, and the amounts were debited from my account. However, none of these five transactions were credited to my Stake balance, and I have also not received any refund.

I raised complaints with Stake for all five transactions and provided the respective UTR numbers and payment screenshots as proof of payment.

After reviewing my complaints, Stake/payment provider closed the cases and told me that the funds did not reach them and that I should contact my bank to request a refund.

I then contacted my bank and raised complaints regarding these transactions. After checking the transactions, my bank informed me that the recipient/beneficiary had already received the money and advised me to contact the recipient.

I provided this information back to Stake. However, Stake again gave me essentially the same response — that their payment provider had completed its investigation, that they could not investigate further, and that I should contact my bank for a refund.

This has left me stuck between the bank and Stake:

*My bank says the recipient received the money.

*Stake/payment provider says the funds did not reach them.

*Stake has not credited the deposits to my account.

*I have not received a refund.

I am therefore requesting Casino Guru's assistance in mediating this case and helping determine where these funds went and how I can recover the money.

Transaction Details.

s.no Date Amount UTR Stake Enquiry ID

1- 01-Sep-2026 ₹9,999.77 661076078724 fiq00i0U-kwlZ72K

2- 05-Sep-2026 ₹10,000.00 624815492225 ubnX15EoAVYaktfl

3- 09-Sep-2026 ₹9,999.22 625230546602 9vdTHrNyWfihehPb

4- 09-Sep-2026 ₹19,999.19 625224745667 zTAG2X0rKc3iHrHh

5- 13-Sep-2026 ₹9,999.27 625613481054 8ECfVKz6dSWO7YTR

Total Amount: ₹59,997.45

I have also received an official response from Stake/payment provider stating:

They completed their internal verification and concluded that the funds did not reach them. They instructed me to check whether the amount had been reversed to my bank account and, if not, to initiate a refund request with my bank.

What I am requesting from Casino Guru

I kindly request Casino Guru to help me with this case and ask Stake/payment provider to provide a clear explanation for each of the five transactions.

Specifically, I would like to know:

*Where were these five payments actually sent?

*If Stake says the funds did not reach them, which payment provider/beneficiary received the money?

*Why were the payments not credited to my Stake account?

*Why have the payments not been refunded?

*If the payment provider claims the funds were not received, can Stake provide the relevant transaction/payment-provider records supporting this?

If the funds were received by a payment intermediary or recipient connected with the deposit process, I request that Stake/payment provider trace and recover/refund the funds.

I am not asking for the deposits to be credited twice. I only want the ₹59,997.45 that was actually debited from my bank account to be either credited to my Stake account or refunded to me, subject to verification of the transactions.

I can provide bank statements, UPI payment screenshots, UTR numbers, Stake complaint responses, enquiry IDs, and the official payment-provider response as supporting evidence.

I would appreciate Casino Guru's assistance in resolving this matter, as I have already contacted both my bank and Stake but neither side has provided a satisfactory resolution.

Total amount in dispute: ₹59,997.45

Thank you for your assistance.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share screenshots of the transactions as they appear in the deposit history found in your player's account, with the status visible?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas