Stake Casino - Igrački račun je zatvoren i isplate su blokirane.

Hello ! i played in stake.com ! i have

in my account 967USDT which were wins

from casino! then i played a IPL sports match after that they blocked my account temporary

i Try to do withdraw but when i put mail

verification i saw a message that says that i

cannot do withdraw and i must contact

with support !

After that they disabled my account

I just feel stake.com is doing fraud & its not good.... every money has really hard for anyone...stake.com doing scams...can you please me out from this situation i really want my money

Live chat support told me to send mail at

accounts@stake.com but i dont have any

answer yet

Dear deepaksharma985888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you created your account and when it was closed?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account was suspended on 29 april 2025 on stake due to which i was unable to place bet or withdraw my winnings.They asked me to do level 4 verification.

Level 1 and level 2 verification were completed earlier.

Firstly they asked me to upload any document in my name for level 3 verification consisting of my address and for the same i uploaded my last 3 months credit card bill statement in required format, then they rejected it stating me to upload utility bills.

As i am a tenant utility bills were in the name of landlord and i have mentioned them that through mail. Still they asked me to upload utility bills and the payment receipts for the last 3 months.

Today i uploaded the utility bills and they rejected it stating that the documents should be in my name. So i again uploaded the credit call bill statement which is on my name. Now they have rejected my verification and disabled my account permanently.

This is harassment as i have already uploaded all the required documents requested by them. They keep on rejecting documents for no particular reason, i have submitted all the documents asked by them.

Even for level 4 verification they asked me to upload payslip and 3 months statement which i have uploaded and merged in a single pdf in which the salary amount is clearly stated in the statement.

This is pure harassment as my winnings got stuck for no reason and they rejected my verification for no particular reason.

Kindly escalate my matter as i have all the documents ready which is required for level 3 and level 4 verification. I hope you will help me in this situation.

I am attaching the screenshot of the relevant conversations with stake team.

They blocked me before one day of monthly bonus & they irritating i submit the Tax return for level 4 verification after that i submit the binance cyrpto statement with hash & txid of my account & they do same reject again... after that i submit the gift deed of my father... my father gave me gift on bank transfer i upload the gift deed with bank statement.... they reject the gift deed toooo after that they ban permanently on my stake ID...

I feel they will scam many peoples like me & i am very loyal customer with them but they did not response me & they provide email id support@stake.com.. but this email is not working.....

So please help me out .... this is not fair if a player win you ban him on stake.com.... when i lost they did not notice & never ask for the verification but when i win they block withdrawl after that they disabled and banned my account permanent.... i want to know what is this behaviour... is not scam? You scam with people on name of verification & breached of term....you did not tell the customer & never warn me anything....but when i win in stake.com they do blocked withdrawl after that they ban my stake ID.... stake.com is totally fraud....they fraud with peoples if someone wants to contact stake.com...they dont have any email support & no contact number provided.....

Thanks in advance for your cooperation.

Please check i need my money & my account back from stake.com🙏🙏

Thank you very much, deepaksharma985888, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, deepaksharma985888,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

However, I noticed you mentioned that you merged some of your PDF documents. If so, please note that it is strictly prohibited in online casinos. Users have to provide casinos with only original/unedited documents.

As for the email where someone asks you for a payment in our name, please ignore it completely. It is a scam. Unless you are requested for something directly in an open thread or you receive an email from any of our official email addresses (always mentioned in an open thread, containing the domain @casino.guru), it is not from casino.guru employee, and I recommend deleting it.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Stake Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been disabled?

What needs to be done on the user's side to complete the verification? Can you provide him with clear instructions?

If we are talking about a breach of the casino's Terms and Conditions and any portion of his winnings/balance was confiscated, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

I know that stake.com has no valid reason thats why they are making any reason to block my account & they are frauds & cheaters whenever players are losing they don't have any problem when the players are on winning they make troubles for players... they are scammers

Not replying they are scammers stake.com is a scam & fraud website

Dear Branislav,

We would like to inform you that the complainant was informed that their account was permanently restricted due to the breach of our Terms and Conditions.

Additionally, we have sent you an email with further details regarding this case.

Kind regards,

I upload the mail of stake.com & i want that can stake.com proof that tax return is fake... its my challenge they did not any valid reason thats why they make me fool they are replying because of you casino guru otherwise they never response they mention in list of income proof that tax return is acceptable than why they reject.... i upload tax return 15 times & why they reject....stake.com is fruad.....

Where is my money ? I need the money

What happen?

no response?

Dear deepaksharma985888,

After gathering all the necessary information and details from the casino, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - the casino was able and willing to prove its claims and decision, which you already received from them via email upon the account closure. Successful verification and providing original/unedited documents upon the KYC process is mandatory in all online casinos requiring this process. Under the given circumstances, your KYC/verification was impossible. In addition, there are reasonable grounds to believe we are talking about duplicate/multiple accounts, which also means a serious violation.

The casino acted in accordance with its terms and conditions you accepted upon registration(s), and we accept its decision.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or an ADR, if the casino states any on its website.

Thank you very much, Stake Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru