Stake Casino - Igrački račun je zatvoren i sredstva su nedostupna.

my account turn into withdrawal mode they told me i can withdraw my funds no problem i had 6200 USDC in my wallet but when i try to withdraw it they told me to complete kyc i completed 3rd level of kyc as per rules i can withdraw the cryptos from level 2 they denied they said complete level 4 when i try to complete my level four level they suspended my account and i cannot no longer login my account i emailed they they said i breached the tos 4.9 but i clearly passed the level 4 why asked for level 4 i need my money back

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of Stake Casino, and this is what I found under 4.9:

4.9 Only one Stake Account per Player is allowed. Should You attempt or successfully open more than one Stake Account, under Your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Stake Account, Stake will be entitled to immediately close all Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Could you please describe in more detail which documents you submitted for your verification so far?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

My account was already banned, and because Stake was not responding to my registered email, I contacted support using my friend’s email address. Instead of helping, they banned his account as well, even though no documents or verification details were shared between the two accounts.

I am requesting that stake provide clear evidence of any Terms of Service violation they claim I committed. So far, stake have provided nothing.

This situation looks completely unjustified. I simply want my 6200 USDC withdrawn to my personal wallet. Once this matter is resolved, I have no intention of using Stake again.

Thank you for your reply. Am I correct in understanding that your friend also had an account at Stake Casino?

Have you both ever used the same device to access your accounts?

Have you both ever used the same internet connection while playing at this casino?

Have you both played the same games or activated the same bonuses?

Have you ever sent each other money that was later used for depositing into this casino, or used the same payment card or any other payment method to deposit funds?

Both accounts are completely different. My friend is from India, I’m from a different country, the devices were different, the IP addresses were different. He never played casino on his account — he only does sports betting. I’m the one who plays casino. Our betting patterns are totally different, nothing matches at all, and they still banned him. 😂😂

Stake has no proof of "multiple accounts"; they’re just insecure about anyone who actually makes money on their platform, so they look for any excuse to ban profitable players.

Please forward me all the communication between you and the casino customer support regarding the closure of your account at veronika.f@casino.guru. Thank you for your cooperation.

I sended you the mail with attachments please see asap

Thank you for your email. Have you ever logged into your friend's casino account, or has your friend ever logged into your casino account?

Never his account is loginable and my account is not loginable from last 4-5 months his account only banned when i did report it here like 15 days ago

it's been 25 days i posted the report still we are here stuck at start should i report this to trust pilot you guys are so slow

I sincerely apologize for the delay in responding. We are currently managing over 1100 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Sanjay21 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Stake Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help the player receive their winnings.

Thank you!

Dear Sanjay21, the casino has provided me with evidence that you have already submitted a complaint under these credentials from a different account that was rejected. I have to warn you that trying to use duplicate accounts to try to submit complaints that were already addressed may lead to your blocking from our platform. As I have already mentioned in the previous complaint, the casino has provided me with evidence that raises concerns about the integrity of your verification attempts. With that in mind, we believe the steps the casino has taken are justified, and we won't be changing this decision. Subsequently, we will reject your complaint. Thank you for your understanding.

Kind regards,

Peter