Stake Casino - Povlačenje igrača je odloženo.

my account turned into withdraw only mode and even after that i cannot withdraw my funds I'm getting the error 'sorry you currently cannot do this please contact support for further assistant'

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Dear devsaxena21,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Stake Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you contacted the casino support, please? What have they told you?
• Have you finished your KYC verification as was asked of you, please?
• have you accumulated your winnings with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

yes i contacted the casino they are ignoring me not replying to my mails and my live support

yes my kyc verification is completed

no i have not used any bonus money or promotions

Dear devsaxena21,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

i send my screenshots to the katarina.d@casino.guru thanks reply me asap

Dear devsaxena21

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Karla (karla.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello devsaxena21,

My name is Karla, and I will be assisting you with your case.

I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Stake Casino into this conversation.

Dear Stake Casino Team,

Could you please provide additional details regarding this withdrawal delay and clarify the current status of the player’s transaction and account status?

We would also appreciate it if you could share any relevant evidence or documentation that might help us resolve this matter efficiently.

Thank you very much for your time and cooperation.

Best regards,

Karla

Dear Karla,

We confirm that the user has already been informed that their account has been permanently restricted, with the remaining balance withheld in accordance with our Terms of Service.

We have sent you an email containing all relevant information and supporting details regarding this case.

Should you require any further clarification or additional information, please do not hesitate to contact us. 

Kind regards,

Please explain exactly what I did wrong. If transparency matters, then I have the right to see the solid evidence behind this decision. I’m also requesting that Karla share what Stake told her, because I should be fully informed about the accusations made against my account.

My balance is currently stuck in withdrawal-only mode, yet I’m still unable to withdraw anything. At the very least, let me access my own funds. I have no intention of using Stake again after this experience. There’s a reason your ratings are so low across every review platform one small issue, and you immediately take a user’s entire balance without providing any real justification.

If I had seen Casino Guru’s reviews earlier, I would never have created an account on Stake in the first place. All I’m asking for is transparency, proof, and the ability to withdraw the money that belongs to me.

Hello devsaxena21,

Thank you very much for your message.

I completely understand that this situation is difficult and frustrating, and I appreciate your patience while we reviewed the information provided by Stake Casino.

At this point, I can confirm that I have received the casino’s explanation together with supporting evidence. After reviewing the material, it appears that the casino identified activities on your account that violate their Terms of Service. According to these terms, the casino has the right to permanently restrict an account and withhold the remaining balance if prohibited behavior is detected.

Please note that licensed casinos are also allowed to keep certain internal security findings confidential, especially when they relate to fraud-prevention tools, detection methods, or third-party software use. For this reason, they may not be able to disclose every technical detail publicly.

Based on the information available to us, we agree with the casino’s decision and approve of it, and therefore we will proceed to close this complaint as rejected.

Thank you for your cooperation and understanding.

Best regards,

Karla