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I am facing an unresolved withdrawal issue with Stake.

I made two INR withdrawals on 29/04 using the exact same incorrect bank details by mistake (I accidentally entered my Aadhaar number instead of my bank account number).

Withdrawal Details:

- ₹11,100 – Transaction ID: [redacted] (Cancelled and successfully reversed)

- ₹10,000 – Transaction ID: [redacted] (Still unresolved)

Both withdrawals were made under the exact same conditions and using the same incorrect details. However, Stake reversed one withdrawal but is now claiming the second one was successfully completed.

I have repeatedly explained that no valid bank account exists with those details, and I have also attached proof showing both withdrawals used the same incorrect information.

Since one withdrawal was already returned successfully, I do not understand how the second one could suddenly be considered completed.

I kindly request Casino Guru to help review and escalate this matter with Stake.

I have 100% trust on stake but their payment providers are not legit.

1) The Proof I made two withdrawals on the exact same date within just a 10 minute gap One for ₹11100 and another for ₹10000 using the exact same invalid details

2) The ₹11100 transaction correctly failed bounced back and the money was returned to my stake account

3) Current ₹10000 Withdrawal Since it was done on the same day just 10 minutes apart with the exact same invalid details this ₹10000 has also definitely failed and bounced back to provider The provider is simply scamming by holding onto the refund this time

Today is 25th day and stake support is saying transaction is completed cheak with your bank

Aadhaar number does not correspond to any valid bank account with that IFSC code which bank am I supposed to go to The account physically does not exist in the banking system

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Dear VickyMahaseth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from Stake.

To better understand your situation and assist you effectively, could you please clarify the following points:

• Please show a screenshot of your withdrawal request showing the details like the payment method used and the account number it was sent to.
• Have you received any official communication from Stake regarding the status of your ₹10,000 withdrawal?
• Could you please provide relevant communication with casino regarding this issue? You can post it here or send it to jean.s@casino.guru.

It’s important for us to gather as much information as possible to support your case effectively.

Thank you in advance for your reply.

Best regards,

Jean

Hello Jean,

Thank you for your response.

Please find attached the withdrawal screenshots Method was banking & ₹11,100 reversal proof

Same wrong details proof

Bank not exsist screenshot

I would like to clarify that I accidentally entered my Aadhaar number instead of my bank account number while making both withdrawals.

Withdrawal Details:

- ₹11,100 – Transaction ID: 3439167193 Date 29/04/2026 (Cancelled and successfully reversed back to my Stake account)

- ₹10,000 – Transaction ID: 3439127391 Date 29/04/2026 (Still unresolved)

Regarding the ₹10,000 withdrawal, Stake initially informed me that the case was under investigation with their payment provider. However, after several days, they changed their response and stated that the transaction was successfully completed and provided a UTR number.

I am confused because both withdrawals used the exact same incorrect details, yet one was cancelled and returned while the other is being treated as successfully completed.

I send you conversation chat PDF on provided mail

Thank you for your assistance.

Hello VickyMahaseth,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Could you please provide a screenshot to show proof that the ₹10,000 withdrawal (Stake Casino withdrawal transaction) has incorrect details, showing that you have inputted your Aadhaar number instead of your bank account number?

Thank you in advance.

Dear VickyMahaseth,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru