Stake Casino - Povlačenje igrača je odloženo zbog zaključavanja naloga.

I'm so frustrated with Stake right now. They locked my account on March 15th with $1,148 USDT in it - money I legitimately won fair and square. At first they asked for verification docs for all level 4. and I sent my government ID, proof of address, everything they wanted. The crazy part? They'd already accepted that same ID document before when I was depositing and withdrawing!

But now suddenly it's not good enough. They're demanding a passport, which I don't have. Not everyone has a passport! My ID is perfectly valid - it's worked everywhere else, even on Stake before. Feels like they're just demanding new doicument to keep my money stuck there.

I've been going back and forth with support for weeks. Every time I send what they ask for, there's some new requirement. At this point it seems like they're just giving me the runaround. I've got screenshots of everything - my withdrawals, the verification docs, their responses.

I'm starting to worry I'll never see that $1,148 again. Really makes me question whether Stake is trustworthy if they can just freeze your funds whenever they feel like it.

My username is dropp3 if anyone can help me its much appreciated

thanks

Hello dropti,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account suspended since 15 march since then i keep sending them my documents

they take 4-5 days to review my documents and then they keep rejecting all documents i they keep asking me i need to send passport which i don't apply i do not hold any passport document they saying i need to sent passport then only all other documents will be review

i keep sending them mails everyday but their accounts team not replaying me

update

Stake has rejected my verification again, deliberately asking for a passport—a document I do not possess. I live in a small village in India where obtaining a passport or driver’s license is impossible for me. I’ve never learned to drive, and the process of getting these documents is not feasible in my situation.

Previously, Stake accepted my ID card (the same document I used to create my account). Now, they’re withholding my funds unfairly. This feels like blackmail—forcing me to submit documents I cannot provide, despite already verifying my identity before.

Casino Guru Please help me resolve this issue. Stake should not hold my funds hostage when I’ve complied with reasonable requirements in the past.holding my funds 

casino guru sir please help me

sir please help me reply me

they again rejected my documents same story since last 20 days they keep rejecting my documents

1 month passed stake.com not giving my funds and keep rejecting my documents when will you going to reply me casino guru?

hello please help me stake is holding my funds and trying to steal my funds

Dear dropti,

Firstly, please keep in mind that spamming the complaint won't make us answer faster.

I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, dropti! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

I recently received another email from them, but there’s nothing new—they keep asking for the same documents: a passport or driving license, which I don’t have. I’ve explained hundreds of times that it’s impossible for me to get a passport here in India due to an ongoing legal case. I also never learned to drive, so I don’t have a license either.

The only document I have is my ID, which I’ve already sent them. The problem is, they accepted this same ID when I created my Stake account, but now they’re refusing it without explanation. Instead, they keep demanding a passport or driver’s license, which I can’t provide.

They’re fully aware of my situation, yet they’re still blackmailing me and holding my 1150 USDT Funds for the past month. It’s clear they’re trying to scam me.

Dear Pavel,

We are pleased to inform you that the restrictions on the complainant's account have been lifted, and they successfully withdrew their balance yesterday.

Kind regards,

They unlocked my account yesterday

all thanks to Casino Guru! You helped me recover my funds, and I’m so grateful.

That said, I would still advise avoiding Stake.com if you value your money. They can freeze your funds anytime and demand endless documents. Even if you provide everything, there’s no guarantee they’ll allow withdrawals.

I only got my money back because of Casino Guru’s complaint process, and I’m truly thankful for that.

Dear dropti,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team