Stake Casino - Račun igrača je blokiran, što sprečava povlačenje sredstava.

Dear Casino Guru

I began playing with this bookmaker on May 22, 2025. I successfully made several deposits totaling $1,671 and, over the course of several days, placed bets and made multiple successful withdrawals totaling $1,623. Shortly thereafter, my account was unexpectedly frozen following a significant win.

The bookmaker requested completion of all four verification steps. However, they have consistently and unjustifiably rejected all documents submitted for address verification, preventing me from completing Step 3 of the process. This has effectively blocked the release of my legitimate winnings.

I have submitted numerous documents, including:

• A valid bank statement

• A utility bill

• Utility bills for the last three months with proof of payment

Despite providing clear and verifiable documentation, the bookmaker has repeatedly refused to accept them. This behavior appears to be an intentional obstruction aimed at avoiding payment of my winnings.

This situation is unacceptable and appears to violate fair gaming and consumer protection principles. I am formally requesting your assistance in resolving this matter and ensuring that the bookmaker releases my rightful winnings without further delay.

Sincerely,

[name and email address hidden by Casino Guru]

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports only?

Which documents have you sent to the casino as your proof of address?

Has the casino specified why your documents were not suitable for verification?

When was the last time you submitted a document to the casino for verification? Have you uploaded the document on time and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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I placed sports bets exclusively on baseball.

I provided a bank statement, a utility bill, and a mobile phone bill, but the bookmaker insisted only on utility bills for the last three months with proof of payment. I submitted these documents many times, but each time they were rejected on the grounds that they doubted the authenticity of the documents. In Indonesia, we only have such documents, and I do not understand what exactly they are not satisfied with. The last submission was 4–5 days ago. Over these months, I have uploaded them so many times that I am certain they were provided in the correct format.

Please fix case summary.

I successfully made several deposits totaling $1,671 and, over the course of several days, placed bets and made multiple successful withdrawals totaling $1,623. I success withdraw my all deposits, but my winning is 2344 USDT dont pay me

Please forward me the communication between you and the casino regarding the problem with your verification at veronika.f@casino.guru.

Also, kindly include the documents you sent to the casino as well. Thank you for your patience and cooperation.

I sended you documents. Please check

Thank you for your emails. After a thorough review of your case, we have to agree with the casino's decision to close your account. The documents you have provided show signs of editing, which is not allowed; in fact, it could be considered a criminal offense and is in direct breach of the casino's terms and conditions. It is your responsibility to provide only real, truthful documents issued by official institutions. Any attempt to use fake or forged documents is not tolerated.

Because of the aforementioned reasons, we have to reject your complaint. Moreover, providing fake documents is strictly against our Terms of Use, and therefore, your Casino Guru account will be permanently closed as well. Please note that we help only honest players who provide the casinos with real documentation.

Best regards

Veronika