Stake7 Casino - Dobitak igrača je oduzet.

Hello I won 1500 € at stake7 and tried to transfer it to my bank account but it was rejected several times now I have already contacted stake7, they tell me that the money will be collected because the money that was paid in to play at all from paysafe came from a good friend and now they have simply collected my winnings and do not contact me anymore that can't be right?

lg Harry

Hallo ich habe bei stake7 1500€ gewonnen und habe versucht diese auf mein Bankkonto zu überweisen aber das wurde mehrmals abgelehnt jetzt habe ich schon mit stake7 Kontakt aufgenommen diese sagen mir das das Geld eingezogen wird weil das Geld das eingezahlt wurde um überhaupt zu spielen von paysafe von einem guten Freund kam und jetzt haben sie meinen Gewinn einfach eingezogen und melden sich nicht mehr das kann doch nicht sein oder ?

lg Harry

Dear Harryrolex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.stake7.com/TermsConditions:

"You must deposit from an account that is registered in your own name. We do not accept 3rd party deposits, e.g. a friend, relative, partner, husband or wife. Should we discover during our routine security checks that this has occurred, all winnings will be forfeited and the original deposit to the rightful owner of the account/Credit Card. If bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the receiver."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card, but this was not the case. I’m very sorry but we can’t help you with this query. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Ok shame I was hoping you can do something, thank you anyway

Ok schade ich hatte gehofft da kann man irgendwas machen danke trotzdem

Once again, I’m sorry I couldn’t help you to resolve this situation, but please, don’t hesitate to contact us if you run into an issue with this or any other casino in the future. Thank you for your understanding.